Can’t download zombies content on my Xbox X series for call of duty cold war

Anyone's xbox series x freeze up playing cold war zombies? Mine only freezes us playing zombies campaign fine, MP fine but zombies up in the later rounds my xbox shuts off and I have to turn it back on. I have 120fps/hz on no ray tracing on. So
is this an xbox problem or a Activision problem cause I'm very disappointed and getting ready to send my series x back.

Hi

There are problems with this game, it is better to avoid playing it until its developer removes a park, be careful!

Treyarch Investigating Call of Duty: Black
Ops Cold War Bricking Xbox Series X Consoles (gamerant.com)

Regards

Call of duty Black ops Cold war for Xbox one and Xbox series X.

From what I can tell, to access the Series X version of the game, you need the Cross-Gen bundle...once you buy that, you should then be able to download and install the Series X version. Without the cross-gen bundle it will, presumably, just install the XB1 version

From the Store page:

"For digital owners of the Call of Duty®: Black Ops Cold War Standard Edition, this upgrade will unlock the Call of Duty®: Black Ops Cold War Cross-Gen Bundle, giving access to the Xbox Series X|S version of the game. After upgrade purchase, search in the Xbox store for the Call of Duty®: Black Ops Cold War - Cross-Gen Bundle to install the Xbox Series X|S version of the game."

Hi!

Maybe you have the Xbox One version of COD Cold War and you see that message because the Xbox One version cannot be upgraded to Xbox Series X. You can find more informations about COD Cold War editions here:

Call of Duty: Black Ops Cold War Editions FAQ

Regards

Hi,

What version of the game do you own and how are you trying to upgrade it?

My understanding is that you need to purchase the upgrade directly via the store on the Series X.

Call of Duty: Black Ops Cold War Editions FAQ