"Can't download this item"...

Discus and support "Can't download this item"... in XBoX Sales and Promo to solve the problem; Hi, I just bought "Red Dead Redemption" on my 360 since there was an interesting sale. I'm able to start downloading the game but, around 80%, it... Discussion in 'XBoX Sales and Promo' started by Ze Gweg, Dec 26, 2016.

  1. Ze Gweg
    Ze Gweg Guest

    "Can't download this item"...


    Hi,

    I just bought "Red Dead Redemption" on my 360 since there was an interesting sale. I'm able to start downloading the game but, around 80%, it stops, just stating "can't download this item" and no "error code" to be found. Does anyone know what the matter
    is ? The only "support" I'm offered at the moment is posting here, so that's what I do...

    (I have enough space left on my HDD and already "cleared the cache"...)

    :)
     
    Ze Gweg, Dec 26, 2016
    #1
  2. Smwutches
    Smwutches Guest
    Smwutches, Dec 26, 2016
    #2
  3. Takahiro Ozaki
    Takahiro Ozaki Guest
    Can't download this item

    as the title says, i purchased a game from the marketplace today and when i download it it gets to 1% and says 'Can't download...' i can download everything else.

    it is not my parental setings as everything is set to 'allowed'

    i have also tried recovering my gamertag, resetting my router, and clearing my system cache but nothig seems to work.

    i have 60 gig left on my xbox so i am not out of space

    please help!
     
    Takahiro Ozaki, Dec 26, 2016
    #3
  4. Smwutches
    Smwutches Guest

    "Can't download this item"...

    Usually that's the sign of a region issue. Does your account region match your physical location?
     
    Smwutches, Dec 26, 2016
    #4
  5. Ze Gweg
    Ze Gweg Guest
    Yes, it does : I'm in France and my "account region" is correctly set.
     
    Ze Gweg, Dec 26, 2016
    #5
  6. Ze Gweg
    Ze Gweg Guest
    I actually managed to contact Xbox support team. The matter is currently "examined". Thanks for your help, Smwutches. "Can't download this item"... :)
     
    Ze Gweg, Nov 3, 2018
    #6
  7. AudreMorte Win User

    Can't Download this item

    After getting through all the suggestions (all of which fail to improve the situation), it gives me the options to 1: talk to a gamer, 2: Call back (both which merely refresh the page to no avail) and 3: Ask the community, which redirects me here.
  8. AudreMorte Win User

    Can't Download this item

    It just keeps redirecting me here ;-;
  9. Ze Gweg Win User

    "Can't download this item"...

    Usually that's the sign of a region issue. Does your account region match your physical location?
    Yes, it does : I'm in France and my "account region" is correctly set.
  10. Fl0ydPinkert0n Win User

    Can't Download this item

    If you've already tried cancelling the downloading, restarting the console, and trying again, then I agree. Contacting Support may be the best bet here.

    Go to the following site:
    https://support.xbox.com/contact-us

    Choose Xbox One for your category, and then click on "see other options."

    Pick any topic; for example, "see my purchase history."

    After that, click on "show contact options."
  11. AssertiveGrub90 Win User

    Can't Download this item

Thema:

"Can't download this item"...

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