Can't download purchased DLC

Discus and support Can't download purchased DLC in XBoX Games and Apps to solve the problem; Hello. Recently I've purchased multiple Tropico 6 DLCs, and they worked fine on a Next Gen Edition of the game. The last one I bought was New... Discussion in 'XBoX Games and Apps' started by nerotul, Jul 9, 2023.

  1. nerotul
    nerotul Guest

    Can't download purchased DLC


    Hello. Recently I've purchased multiple Tropico 6 DLCs, and they worked fine on a Next Gen Edition of the game. The last one I bought was New Frontiers, but I can't download it for Next Gen — only for original Xbox One edition. Xbox store also indicates that I don't own this DLC for Next Gen.

    I've tried to power cycling my Xbox and removing my profile as well. Could anyone help with this situation, please?

    :)
     
    nerotul, Jul 9, 2023
    #1
  2. WattyNuela Win User

    Can't download purchased DLC

    Hello Nerotul. It’s good to know from you.

    This doesn’t seem to be a license issue, probably this specific DLC is not compatible with the Next-gen edition of Tropico 6.

    However, you may want to reach the game developer to review this information:

    https://www.kalypsomedia.com/us/account/profile
  3. nerotul Win User

    Can't download purchased DLC

    Thank you for your reply. I can install all of my DLCs (total of 7) for the Xbox One edition indeed, but for the Next Gen edition I can install only 6 of them. Just trying to figure out if that's an ownership bug or not.
  4. WattyNuela Win User

    Can't download purchased DLC

    Hello Nerotul, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I found something that may be helpful. According to a Subreddit, it seems the game is compatible only with the DLCs that are included in the next-gen edition.

    https://www.reddit.com/r/tropico/comments/u5uqy...

    Please try downloading the Xbox One edition of Tropico 6, and verify if you can access to the New Frontiers DLC.

    This link leads to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
  5. GHZone Win User

    Possible To Reset Gamerscore?

    No you can't. As for the DLC question, you can't transfer the license to a new account because their locked to the account their purchased on but shred on the console their downloaded to.
  6. Windows10XboxOne Win User

    New Account

    You can't transfer all your purchased dlc to your new account. The licenses from the purchased content are tied to your main account and the console you downloaded them on.
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Can't download purchased DLC

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