Can't download PC game due to age restriction, yet I'm over 18 and have an adult account.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Sup3rNinja92, i'm sorry for what's going on, but here as this forum is public viewing and unfortunately as independent consultants we don't have access to there is some data and neither your account, we can't specify the real reason this message is showing up even your account being adult.

The ideal is to try again to contact xbox service via chat, log in with your account, choose an option and then click on common talk expert 24/7

The age of your account would have to be 18 or over. If you're not 18 yet, your account would still be considered a child account no matter what the settings say. Child accounts can only purchase backwards compatibility content on a 360 console due to
restrictions in that store.

Once the age on the account is 18, you can promote the account to an adult account. If the account is not of age yet, then you can't promote it yet.

if the accounts date of birth makes it under 18 then you may not be able to use the service as the age rating for the game is 18, even if you de restrict adult content.if the account is and 18 or over account then the settings can take while to change.

You changing their Privacy Settings from Child to Adult doesn't change the account status to adult itself. So pretty much their accounts are still child. It will be possible to change it to adult as soon as they reach 18. If that is the age of an adult in
your country ofc. You cannot change that setting manually. The restriction on downloadable content stays locked until they reach the required age depending on the content age restriction.