Can't download Mass Effect Legendary Edition

The Mass Effect Legendary Edition release time has been set for this week. According to the link below, the game will be available on 14, May 2021.

Buy Mass Effect™ Legendary Edition - Microsoft Store en-GB

you need to link your EA account and Xbox account

Already tried this to no effect.

Seems to be only a specific game I get the issue with, other EA games are absolutely fine via game pass.

Game in question is Mass Effect: Legendary Edition, everything else works fine bar this.

I too have the legendary edition and mine used to freeze and lock up many times , ace game though.Just replaying Oblivion at the minute and got Dragons Dogma and Mass Effect trilogy lined up.

Hello MarkHolder3,

Thank you for contacting the Xbox Support forums. Before attempting to assist, I'd like to ask a few questions about the version of the game you are using.

Did you purchase the legendary edition off Game Pass? Or were you playing the game strictly off of a Game Pass subscription?
Did you purchase any DLCs individually for Mass Effect 3?
Are you playing Mass Effect 3 from a physical disc?

If you are playing Mass Effect Legendary Edition off of Game Pass, you will need an active Game Pass subscription to have access to the game. This also includes if you are playing any special editions of games that have DLC attached to the subscription. If you are playing off of a physical disc, you will not have access to content that is part of a Game Pass subscription.

Looking forward to your response,

-Tali