Can't download Game Pass games on Series X, stuck at 0%

Hi, Taunya Farman.

Thank you for posting in the Microsoft Community.



From your description, I understand that you are unable to download games on your Xbox Series X. I understand your confusion about this problem.



First of all, it is commendable that you have tried to solve the problem by yourself by trying to restart the console, check the network connection, clear the browser cache, and check the storage space.

Maybe other users can troubleshoot according to the solutions you have tried when encountering similar problems. Here, please allow me to express my gratitude to you.



In fact, there is a user who encountered the same problem as you. He encountered this problem when installing disc games by unplugging the external storage device and installing the game on the console's internal storage.

Disc games on my series x stuck at 0% - Microsoft Community



Please unplug the power cord from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cord from both devices. After 5 minutes, plug in the modem or gateway first, and wait for all the lights to return to normal before trying to start the Xbox console.



Sometimes this may be due to the network. Please try the following:

• Try to use a mobile hotspot first to see if the same problem occurs. This step is to help you rule out network problems.
  
• Change the DNS settings to a public DNS address. For example, Google DNS (8.8.8.8 or 8.8.4.4) or Cloudflare DNS (1.1.1.1). After changing the DNS, you need to restart your network devices and computer for the settings to take effect.
  

Disclaimer: Before performing any reset or restart operations, make sure you have backed up all important data.



Xbox console steps to change DNS: Select "Profile and system" > "Settings" > "General" > "Network settings".

Under "Advanced settings", select "DNS settings". Select "Manual", which will go to "Primary DNS server".



In addition, you can also try to contact Xbox support and report the problem you encountered to them and seek further help from them.

Contact us | Xbox Support

1. Be sure to use to check the available contact hours for support.

2. Select the "Contact us" button.

3. Select the drop-down menu option that matches your issue.

4. The next window will provide you with support articles based on your request, and we recommend that you review the relevant articles before selecting the "View Contact Options" button.

5. In the last window, you will see several options. We recommend that you select the "Live Chat" or "Request a Call" options to speak to someone. Be sure to provide as many details as possible.

6. If you are unable to connect to support, use Virtual Agent and type this exact phrase "Talk to an agent."





We look forward to hearing from you!



Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Hi Ikluk,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues downloading games on your Xbox series X.

To ensure that your router is not experiencing any issues or bugs that may cause some websites or ports to be inaccessible, please do a power cycle by turning off the device, pulling it out of the power outlet for 50 seconds before turning it back on.

In addition, to make sure that what you are experiencing is not related to your device cache, I would recommend that you perform a power cycle. Please note that this is different from a regular restart, Kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Regards,

Alvaro

Hi Jawrduhn,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)








Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hello Jawrduhn,

Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are experiencing downloading games on PC Game Pass. As per description, you have already tried reinstalling Xbox apps and gaming services but still download resulted to 0%.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. What is the current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
   
2. When did the problem start?
   
3. Was this working before?
   
4. Recent activity or changes made before the issue appeared?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime, here are some suggestions that might help:

1. Install every pending Windows Update.
   
2. Reset the Windows Store Cache.
   
3. Enable delivery optimization.
   
4. Change the Startup type of Windows Update to Automatic.
   
5. Repair or reset the Xbox App.
   
6. Reinstall the Xbox GamePass app.
   
7. Use a VPN when you start the download.
   
8. Disable IPV6.
   

You can find more detailed instructions on how to perform these steps in this link,

• Troubleshoot issues with the Xbox app for Windows | Xbox Support.
  

• Fix problems with apps from Microsoft Store - Microsoft Support
  

We hope this helps! Let us know if you have any other questions or concerns.

Sincerely,



Moderator

Microsoft Community

I have a active game pass but my xbox series x is telling me to join game pass to play and download games