Cant download account on backwards compatible games 8015190A

Discus and support Cant download account on backwards compatible games 8015190A in XBoX Games and Apps to solve the problem; My gamertag is A10 and i have a problem every time I load up a backwards compatible game on my account ill get the "disconnected from Xbox live"... Discussion in 'XBoX Games and Apps' started by Faded Flowz, Jul 30, 2020.

  1. Faded Flowz
    Faded Flowz Guest

    Cant download account on backwards compatible games 8015190A


    My gamertag is A10 and i have a problem every time I load up a backwards compatible game on my account ill get the "disconnected from Xbox live" notification ill try to download my account it'll load
    about 10% then it this error message pops up "Sorry, theres a problem with the credentials that you're using to sign in," I've tired every
    method possible to fix this problem and nothing has worked ive contacted about 13 live agents and called 3 times and they couldn't do anything to fix the problem. I have tried changing my avatar, deleting my profile on Xbox one, resetting my console but not
    removing games and apps, changing my DNS setting to 8.8.8.8 8.8.4.4,
    downloading my account on another console, making password less than 16 characters, signing in on account live and xbox.com clearing
    local Xbox 360 storage, making my 360 setting right and more. I dont know what to do theres been cases on my account but they all get closed a live agent said my account was supposed to be fixed 5 days ago of this post and I still cant download my account
    on any backwards compatible game ive been having this issue for a month now constantly contacting xbox support but they cant do anything please help

    :)
     
    Faded Flowz, Jul 30, 2020
    #1
  2. WPAK Win User

    transfer digital download xbox 360 game to xbox one?

    Hi,

    As some additional information. to the answer already specified.

    The backward compatible game while it is the same game the download is basically different version of the game, being the backward compatible version of the game. This is also the reason why inserting a backward compatible game via disc will result in the
    backward compatible version being downloaded (disk is still required to start the game)

    So in order for you to download that backward compatible version you will have to login to the Xbox Live Account that is used on the 360, which allows you to download backward compatible games that you own.
  3. liamlonergan Win User

    backwards compatible

    I cant even download a backwards compatible it says i cant make this purchase on xbox.com but im already on my console
  4. WPAK Win User

    backwards compatibility issue

    Hi there,

    any content that is backwards compatible and purchased digitally with your Xbox Live Account should be visible in the Ready to Install section on the Xbox One.

    If the game was purchased with a different account, then that account will be required to download the game. See this link for more questions and answers regarding Backward compatibility:

    https://www.xbox.com/en-us/xbox-one/backward-compatibility/#faqSection


    Let us know the results
  5. RainingRoses Win User

    code comes up and cant acess my live account

    Hi Joe,

    What’s the specific error code/message you receive when trying to sign in? 80151103 and 8015190A are some of the most common error codes for account access issues on Xbox 360 (and Xbox One and Series X|S consoles through backwards compatible games).

    Also, are you able to successfully sign in to your account at https://account.microsoft.com/ and https://www.xbox.com/?
  6. DominumStige Win User

    Xbox One Backwards Compatibility

Thema:

Cant download account on backwards compatible games 8015190A

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