Can´t do anything related to accounts/profiles

Discus and support Can´t do anything related to accounts/profiles in XBoX on Consoles to solve the problem; I recenty moved to another city, and i just tried using my xbox one, but i cant log-in to mi microsoft account. When i selected my profile, the pass... Discussion in 'XBoX on Consoles' started by Alex Olvera_649, Mar 31, 2021.

  1. Alex Olvera_649
    Alex Olvera_649 Guest

    Can´t do anything related to accounts/profiles


    I recenty moved to another city, and i just tried using my xbox one, but i cant log-in to mi microsoft account. When i selected my profile, the pass code prompt would start loading, but before displaying anything, it would close. Every time a tried logging in, the same happened:

    i hit the sign-in button ->prompt starts loading(just the grey square) -> prompt closes (no error message, nothing) -> nothing happened.

    I tried doing the hard reset, i tried unplugging it from the power. I even tried a factory reset, but the exact same thing keeps happening. The xbox status page shows everything is fine, so im really not sure what is causing the problem. Please help me.

    :)
     
    Alex Olvera_649, Mar 31, 2021
    #1
  2. GeneralRobo11 Win User

    Can't access anything related to Xbox account

    Great, thanks! I will contact support later today when I have time, with the details you private messaged.
  3. [MSFT] Aaron Win User

    Can't access anything related to Xbox account

    Hey again GeneralBrody8! I've been looking into this, and we've found the issue. It's definitely part of your account state. Please contact our support department by visiting
    http://support.xbox.com/ and clicking on "Contact Us." I've private messaged you some details.
  4. GeneralRobo11 Win User

    Can't access anything related to Xbox account

    Sure, its version "9.9.28033.00000". I'm pretty sure that's not it though, since I can't access my account details in my browser either.
  5. [MSFT] Aaron Win User

    Can't access anything related to Xbox account

    Hey GeneralBrody8! May I ask what version of the app you currently have? It sounds like you may have an outdated version and need to update.
  6. Smwutches Win User

    Child Profile and Game progress move

    Nothing can be transferred between accounts. You can try contacting Epic with regards to anything Fortnite related to see if they can do anything on their end though.
Thema:

Can´t do anything related to accounts/profiles

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