can't create microsoft account - stuck on puzzle..

OK having same issue. Have tried multiple times on multiple devices with different browsers.

Tried all the options above and still not working.

Help please

Me too, i've tried all variances and nothing worked when creating a new account online via any browser.

But what DID CREATE a Microsoft account for me was installing the mobile app and opting to create a new account during its setup process.

Ta Da

Unfortunately the problem returned. I uninstalled and then reinstalled the app but the problem remains. You suggested further possible solutions i.e. steps A B & C but this is getting outside of my comfort zone and abilities so will stay with the app by usng just the provided puzzles. Not ideal but at least I will be able to use it.

No I just close the app and then reopen it.

If I reinstall the app will I lose all the puzzles I have completed and the ones created from my own photos?

Hi

I actually tried the repair option which has worked.

Many thanks for your help and advice.

Cheers

Hi Rolyats
Could be a problem with the latest update
In this case please report this issue to the Microsoft casual games team:
https://microsoftcasualgames.zendesk.com/hc/en-...