Can't contact Microsoft/Xbox support

chrisginn90 · Feb 16, 2023

Hello, there isn't any way to contact Microsoft support directly. The call back option just presents me with the message "We’re unable to process your request for a call back. Please try again later."

The other two options of asking a question to the community or another gamer is not suitable for my issue.

Calling Microsoft Store just points me towards same dead end.

Asking the bot "talk to an agent" also failed.

It seems pretty disgusting that a company as large as Microsoft can't seem to provide basic customer support in any suitable format.

As a result I've had no other option than to dispute the transaction with my bank.

Anyone had a similar experience to this?

How is Microsoft customer support in other Regions? I'm from UK.

:)

RandomGuy:)

Hello Chris

The only way to get in contact with microsoft is using the Microsoft Support page and asking for a call back

https://support.xbox.com/en-US/contact-us

Onyx Is Here

Please follow the instructions on screen. Once done with the automatic stuff you'll be sent to a fellow gamer to help out. If it's account or billing related then ask to be escalated to a Microsoft Advocate. Be sure to request escalation as some agents think that means releasing it

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello eXactness, did you try to contact the Support via chat, I believe that if you choose one of the alternatives on the site and then go through the automatic service will surely be attended by a human.

https://support.xbox.com/en-us/contact-us

Rostom L

Perfect! Glad that it worked. Thanks for your patience and time here in the community.

Take care!

ChalkyLynx3840

Nice loophole, it worked, thanks for the help really appreciate it.

Can't contact Microsoft/Xbox support