Can’t connect to Xbox One using Xbox app or smartglass on Windows 10

LaidbackPixie77 · Jan 21, 2019

Hi there,

I can’t connect to Xbox One using Xbox app or smartglass on Windows 10 so I cannot stream games.

The wi-fi connection between my laptop and xbox one is working fine as i tested it using the regular “cast to device” feature of windows 10 and successfully cast a video to my xbox one without issue but connecting to my xbox one through the app is impossible
-

It lists xbox one in the app under “connect to your xbox one” but when i click connect it just says cant connect, the same happens with smartglass and the same happens using these apps on the ipad it also won’t connect.

I tried manually adding the xbox using ip address and that doesnt work either, i get error code 0x8000001f. I checked xbox sharing settings on my xbox and its says cast/smartglass is allowed.

I am out of ideas about how to fix this and have exhausted the help solutions such as adjust your router settings, restart router, restart devices, uninstall/reinstall apps and nothing has worked.

It says support is open 10-6 but wont let me request a call, can anyone here help me? It would be much appreciated.

Thanks

Rachael.

:)

Irixion

You can't connect your Xbox 360 to Windows 10. The only thing you can do is use SmartGlass, using the SmartGlass app found in the Windows Store. (It's kind of pointless, really.)

ChiefJoboo

On May 18, 2018, the Xbox 360 SmartGlass apps for iOS, Android, Windows Phone 7, Windows Phone 8, Windows 10 Mobile, Windows 8, and Windows 10 will be retired. Support
for the app and content are no longer being offered.

https://support.xbox.com/en-US/xbox-360/apps/smartglass-info

jacevedom

Same issue as the rest of you. I am trying to connect using Windows 10 laptop (version 1709 and connected ehternet) and Windows 10 Surface (versión 1709 and connected wifi). My Xbox 360 is connected to the internet via Ethernet. The 360 Smartglass
app will bring up my profile but will not connect to my Xbox 360 (console settings allows for Smartglass connectivity)

Theory of Game

Hey there.

To stream your Xbox One to your Windows 10 PC, you'll need to use the "Xbox" app - not "Xbox Smartglass" or "Xbox Smartglass BETA". Try searching the store for just "Xbox".

DrifterX22

I use the Xbox beta app on my windows 10 PC and last week had this issue. I had to tell the xbox app to "forget" my console and re-add it back. I also fully power cycled my console.

Hold the xbox button for 10 seconds for it to fully power down and then wait 30 seconds prior to powering it back up.

Can’t connect to Xbox One using Xbox app or smartglass on Windows 10