CANT CONNECT TO XBOX LIVE BUT CAN CONNECT TO THE INTERNET

davidguimaraes7 · Jan 3, 2014

First of all, sorry if I misspell something because english is not my language.

So, since this morning I haven't been able to play online because everytime I try to connect to xbox live I get a message saying that I am not able to connect to xbox live even though my internet is perfect.I have tried everything including deleting my account
and when I try to download it I get the same error code that I used to get when my account what still there - 800704DC.

Please help me if possible.

:)

SamGuy tG · Jan 3, 2014

Connecting to Live ?

Im testing my connection and it says i can connect to the network and also the internet but cant connect to xbox live ?

Reflux Sean · Jan 3, 2014

Cant connect to the internet.

When I sign in to Xbox I cant connect to the internet. I have done the Test Xbox Live Connection and it can find the wireless broadband but it then cant connect to the internet but my laptop can. Any help would be appreciated.

SmoKeUuppp003 · Apr 11, 2014

i also can connect to internet but can connect onto my nba 2k13 server coz it is not available

please help me

space cadet1234 · Sep 28, 2014

Having the same problem. This website says the servers are up and running. I can connect to everything with my xbox one except xbox live. I get error code 80048051. My account is active and in good standing. I don't know if i'll lose crucial info if I hold
power button for 10 seconds and unplug power cord for 30 seconds, but I sure as hell don't want to lose all my updates.

Mister Quimby · Oct 31, 2018

Hey there space cadet1234!

Please go ahead and create a new thread if you haven't already. This way we can provide support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

KingRichard2020

Here is a link you can use to troubleshoot your connection issue

support.xbox.com/.../error-your-console-connected-internet-cant-contact-xbox-live-979102

SoThrowed31

toronto canada. connected to the internet on all other devices in the house. xbox connects to the internet but cant connect to xbox live.

SoulDogWarrior

Some questions to consider:

1. Can other computers connect to the internet

2. Can other computers connect to the internet using the ethernet cord your using?

3. What does it say when you try to test network settings?

4. Have you tried this article in the support section:
support.xbox.com/.../cant-connect-to-xbox-live-wizard

Mister Gwyther

Hey there Ninja! I understand you are having issues connecting to LIVE at this time. So your test shows that you can connect to the internet, but not to LIVE, correct? Please have a look at this guide (support.xbox.com/.../error-your-console-connected-internet-cant-contact-xbox-live-979102)
and try all the steps listed there. Please post back with what worked and what didn't and we can go from there. Thanks!

Mister Darcy-9112DFB

BadDude0, can you please take a look at this page and try the troubleshooting steps listed there:

support.xbox.com/.../error-your-console-connected-internet-cant-contact-xbox-live-979102? Give it a shot and let me know if you're able to connect.

CANT CONNECT TO XBOX LIVE BUT CAN CONNECT TO THE INTERNET