Can't Connect to Wifi / Xbox Live

APA4 · Feb 9, 2019

Hey all,

As of midday yesterday (1 Feb 2019) I've been unable to connect to my wifi with my Xbox One, but all other devices in my house are having no issue, including my old Xbox360. I've never had an issue before with my Xbox One connection. Right now, hard restarting
my Xbox One several times, as well as power cycling my router / internet connection isn't doing anything. Xbox One sees my wifi's name, but just says it can't connect. I'm currently following the troubleshooting steps, but I saw something online earlier about
Xbox live having some kind of issue with purchased content and was wondering if that's causing my connection problem. Any thoughts, or suggestions welcome. Thanks!

EDIT: After double checking router password it appears my Xbox spontaneously disconnected from my router, and I needed to re-input to restore connectivity.

:)

InphaseCoot2

is there any way you can help me connect to xbox live on the new 360 with wireless wifi? I can't seem to connect

Charlie 3Carlson

My wifi and network works great and the console says everything is fine but still can't connect to XBox Live.

Saab323

When I test Xbox Live Connection I get an error saying that I have an Internet Error and my wifi can't connect to the internet but my wifi is connecting to my pc internet, but when I just sign back in I automatically connect to Xbox Live. When I play games
that do not require Xbox Live my Xbox Live never disconnects, this only happens when I play online games that require Xbox Live. I had one corrupt file but it was in games and apps, it was an incomplete download.

damienassurre

lost connection today its not the router i tried connect on several wifi devices all devices connect but won't connect to xbox live i can't connect with my achievements because of this and this is only 360 only other xbox devices connect

Tormaz

Hello!

Your edit update sounds like everything is working correctly again, which is great! Whenever there's wireless connection issues I typically recommend doing exactly what you did to start (powercycle console & all networking equipment). Usually after that its
doing things like removing the wireless connection and reconnecting, verify and/or change the wireless password, etc. Happy to hear it's working!

Can't Connect to Wifi / Xbox Live