Can't complete Avatar store purchase

you cant use purchases with the old avatar to the new one

you can still use the old one and you still have those purchases but the apps are completely separate

new avatars and new store for them

Hello!

I'm a Independent Advisor. I will be glad to help you.

The avatar store is working properly, there is no record of it failing. Remember that there are two types of avatars, the original avatar related to the Xbox 360 interface and the Xbox One avatar.

To purchase Xbox One avatar items you must use the "Xbox Avatar Editor" app, then go to the "Avatar Store" section.

If you have problems processing your payment please try these possible solutions in order to complete your purchase.

1. Remove the card you are trying to use and add it again.

2. Add another card

3. Try the purchase from a browser in incognito/private mode and clearing cookies and cache.

4. Try the purchase from another device, for example, you can use a mobile phone, PC or tablet.

3. If in your country other payment methods are offered in the Microsoft Store, for example Paypal, you can try to associate your card to Paypal and then make your purchase with Paypal.

Best regards.

The avatar store is set up on the same store as the 360. Unfortunately the One store has never been updated to work with the Microsoft account balance for purchasing items from the 360 store. Hopefully once the new avatars are released you may be able to
purchase the items with the funds.

Thank you for reviewing this post and unfortunately, from my perspective this issue is absolutely not resolved.

My current Gamerpic is set from my avatar. However, yesterday I made a number of purchases from the avatar store with the intent of changing this pic. Whilst the 'edit avatar' functionality appears intact, the 'Take a Phota'-> Capture -> Save as Gamerpic
process does not function for me at all despite the response to Save Gamerpic being 'Success! Your gamerpic's been saved.' This is the case whether my avatar is dressed in default clothing or that which I've purchased.

As I say, my experience is that this feature is broken and not resolved. If it can't be resolved, then I would like to pursue a refund for the avatar clothing items I've purchased that can't be applied to my Gamerpic.

Thank you.

Microsoft currency can only be used to be purchase games, DLC, avatar items, etc. from the Xbox store. Even though EA Access is available to purchase from the Xbox store, it is a subscription service from EA. You can't use Microsoft currency to pay for
third party subscriptions, or any subscription really.