Can't claim my prize with myvip gems

Discus and support Can't claim my prize with myvip gems in XBoX Rewards & Social to solve the problem; I can't claim my prize with myvip gems. I've tried for a few days now and get the hmmm somethig went wrong message. 6b349669-bfb9-4f14-8c93-a0fbf91fd689 Discussion in 'XBoX Rewards & Social' started by Deadbydawn13, Mar 2, 2018.

  1. Deadbydawn13
    Deadbydawn13 Guest

    Can't claim my prize with myvip gems


    I can't claim my prize with myvip gems. I've tried for a few days now and get the hmmm somethig went wrong message.

    :)
     
    Deadbydawn13, Mar 2, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Unused VIP gems

    Hello Trademarkman,

    From the FAQ:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
    this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
     
    XBLRewards8, Mar 2, 2018
    #2
  3. Smwutches
    Smwutches Guest
    VIP Vault

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
    Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
     
    Smwutches, Mar 2, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Can't claim my prize with myvip gems

    Hello Deadbydawn13,

    Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Is there a particular prize that you are attempting to claim? This may assist in their investigation.
     
    XBLRewards8, Mar 5, 2018
    #4
  5. XBLRewards8 Win User

    Can't claim my prize with myvip gems

    Hello Deadbydawn13,

    Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Is there a particular prize that you are attempting to claim? This may assist in their investigation.
  6. Smwutches Win User

    VIP Vault

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
    Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
  7. Smwutches Win User

    What happens then?

    Per the FAQs:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
    Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
  8. XBLRewards8 Win User

    Unused VIP gems

    Hello Trademarkman,

    From the FAQ:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
    this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
  9. XBLRewards8 Win User

    VIP reward not working?

    Hello SargentDynamit8,

    Unfortunately, since the program has ended in your region, you can no longer spend Gems or use the MyVIP Vault. As stated in the transition FAQ:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused
    MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership
    is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
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Can't claim my prize with myvip gems

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