Can't change Xbox privacy settings anywhere

I have the exact same issue and I'm not a child account. What would you suggest now?

I just get another message saying "We are sorry the page you've requested cannot be found".

Thank you for your response.

That is strange indeed. Kindly try different devices such as mobile phones and Windows PC/laptops and different network connections such as mobile data or different ISP (if there are any) For us to isolate this case further.

Also, please use a different adult account as well.

Hey Craig!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Xbox privacy settings. No worries, let me help you sort this out.

Based on your description, it might be possible that the system has detected that your Microsoft account is a child account. A child account can't manage its own privacy settings, you will need assistance from an adult account to manage its settings.

You can check this link to learn more about family group roles:

https://support.microsoft.com/en-us/account-bil...

NOTE: A child account is registered on the birthdate 21 years old and below upon the account's first creation while an adult account is registered on the birthdate 22 years old and older.

For us to isolate the issue, kindly try to use an adult Microsoft account, or if you don't have one create an adult Microsoft account on account.microsoft.com

NOTE: Make sure that the account's birthdate is registered as 22 years old or older.

Then have the adult account sign in on account.microsoft.com > go to Family > then add your main/child account as a "Family Member"

NOTE: Please ensure that your adult account should be the "Organizer" and your main/child account is the "Family Member" to make this work.

Once you're done, try to manage your child account's privacy settings using your adult account. Here's how:

An organizer in an Xbox family group can manage settings for members who are in the family group. Kids can only see (and not manage) their own settings.

Sign in to your adult Microsoft account at Xbox.com.

Select your Gamertag, and then select the More actions button (…).

Select Xbox settings, and then select Privacy & online safety.

NOTE: Because you’re accessing sensitive info, you may have to enter your password or PIN.

Select the gamertag for the child/main account that you want to manage.

Select either the Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety tab or the Privacy tab.

Review the current settings and update all of the options as "Allow" and "Everyone", and then select Submit to save the changes.

NOTE: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved.

Have the member sign in and then sign out of their account on the console to make sure the changes take effect.

Please take your time and let me know if it works.

You can also check this link as a reference:

https://support.xbox.com/en-US/help/family-onli....

On the settings page I can't see Privacy anywhere? Please help.