cant change settings on xbox or the app

AidanLawson2 · Oct 21, 2020

so when i finally turned thirteen i was able to have my own Microsoft account that my mom helped me link to my Xbox and it was all normal until i tried playing Roblox and it said I'm not allowed to see other peoples creations it was strange since my account
was unrestricted to basically EVERYTHING so i went to see on my setting and when i went to privacy it said this is a child account and i was confused my mom removed family link when i got linked to my Xbox profile so i went to change the settings but the options
just come out blank like there was no options so i fought doing it on the computer and then it keeps bringing me to the support for like stolen accounts or something which is weird if you do know how to resolve this that would be great!

:)

AidanLawson2

scares me if someone's fiddling with the settings to keep me occupied

[Farscape]

your account needs to be part of a family group with a parent, your account will be classed as a child account until your 18th birthday.

i created my kids accounts when they were 4 so they had their own accounts at 4 and played roblox and other items with my permission.

XBF Javier R

Hello fellow gamer!

It seems there is an issue with being able to adjust the privacy and online safety settings.

Try this out for us:

Sign into a different account that is yours
Follow our Add members to your Microsoft family, you would add your own account into the family as a child
And then follow our Change your child’s Xbox privacy and online safety settings
to adjust the privacy settings for your main account

Try this out for us and let us know how this goes.

Best wishes!

G.S.2

Hello fellow gamer!

It seems there is an issue with being able to adjust the privacy and online safety settings.

Try this out for us:

Sign into a different account that is yours

Follow our Add members to your Microsoft family, you would add your own account into the family as a child

And then follow our Change your child’s Xbox privacy and online safety settings
to adjust the privacy settings for your main account

Try this out for us and let us know how this goes.

Best wishes!

I just tried this, and i was only able to edit the privacy settings on the account that i was signed in to. My other account was visible but i couldn't click on it because when i moused over it it gave me a red cross.

Arminator

I just tried this, and i was only able to edit the privacy settings on the account that i was signed in to. My other account was visible but i couldn't click on it because when i moused over it it gave me a red cross.

That's weird.

That red cross thing happens with the account of my wife in our family, as she is an adult and therefore I can't change her online and privacy settings.

However, it seems that your original account is regarded a child account.

Be aware, that when you created your account, the birthdate you entered then sets the "age" of the account.

While you can change the birthdate of your Microsoft Account, the birthdate on the Xbox Gamertag will stay the same and can't be changed.

So is it possible, that you changed your Microsoft Account to an adult birthdate, while your Gamertag stayed with the "under 18" birthdate?

That might explain why you can't change the online and privacy settings yourself (as the Gamertag is still regarded a child account), while you can't choose your account with your other family account, because there the birthdate was changed to an adult
birthdate?

cant change settings on xbox or the app