Can't change profile info because of "past behavior"

Hi there,

you may have past been reported or your player image may have been reported.

also atm microsoft have suspended custom player images added to the profile!

Check in with https://enforcement.xbox.com/en-US for more details.

Hey there!

You can check the status of any Enforcement related actions through our
Xbox Enforcement page. We're unable to assist directly with enforcement related inquiries here on the Xbox Support forums. Hope this helps!

I've the same issue |

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The support staff keeps telling me to submit a case review but I can't it won't let me because there is no active enforcement, but I still have no privileges. It's been 2 months since my enforcement ended but I'm still without privileges, it honestly feels
like they're stealing my xb live.

Hey Gamer,

Unfortunately, we can't handle any issues with enforcement actions only at Enofrcement.xbox.com can handle those issues if you're eligible you can submit a case review there to resolve the issue.

if no active suspensions or ban then some steps should be helpful. I noticed that you said that you have attempted all troubleshooting steps but here are some steps mainly work with most issues with consoles.

1) Power Cycle: http://support.xbox.com/en-US/xbox-one/console/power-cycle-console

2) remove your profile, restart, then re-download your profile https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

3) Factory Reset Console https://support.xbox.com/en-US/xbox-one/console/reset--to-factory-defaults

Warning Restoring your console to the factory default settings erases all accounts, apps, games, saved games, and settings. Anything that has not been synchronized with Xbox Live will be lost. (Your console syncs with Xbox Live automatically when it is connected
with the service.)

If none of these solutions resolved the problem, your console may need to be serviced. Go to Device Support to submit a repair request: https://devicesupport.microsoft.com/

If this resolved the issue verify the answer and then mark your support thread answered and if this doesn't answer your thread then please let of know what your attempted and any other details that you might have said in your original post.