Cant change primary email as its an @xboxlivefamily.com email

Hi there,

Thanks for reaching out to us in the forums for this issue.

I recommend requesting a call from support. They will be able to look into the account and see your account details.

But you can't change the primary email, i've tried many times on my old acct that uses the old @xboxlivefamily.com. so am not sure how they could've changed my email without it also notifying me as well.

If it is an @xboxlivefamily.com email, your password is the same as the primary account at time of creation. If you do a password reset you can do password reset to the email that was attached to the primary account of the family pack when your account was
created.

These @xboxlivefamily.com addresses can't be deleted, nor can any other email be assigned as primary. AFAIK Microsoft Support needs to get involved, and it has to get escalated.

It's a farce since they handed everyone these (currently entirely non-functional) email addresses for a few years. Now, you must fight them to change the email but keep the account.

The @xboxlivefamily.com is the Microsoft Account assigned to an account when created through the Family Plan. It is not a real email so if you change the Microsoft Account name it will require an actual email at that time.

@xboxlivefamily.com is only a temporary Microsoft Account. You can create your child an email of their own using the outlook.com email and change it to that but at this time that is the only option.