Can't change my son Online settings

Hello there!

In order to change your son's online settings, you need to first make sure that his child account is added to Microsoft family with an adult account managing its settings.

Please follow the steps on this link Manage Xbox online safety and privacy settings | Xbox Support in order to resolve your issue.

Hi during setting up the Xbox one for my son I entered my date of birth instead of his by mistake. Can I change this? If so I don't know how to thanks.

Also what privact settings should i have on there to protect my son whilst gaming online?

As far as I'm aware you can't change the date of birth for an Xbox account. However, you can change the privacy settings of the account. you can do this by going into settings, account and then selecting privacy and online followed by Xbox live privacy. these
settings can be changed to allow messages, online play etc.

Hi,

Since you are unable to see your son's account under your email address, it is possible that his account is attached on a different parent account.

We recommend that you contact our Xbox Chat Support to verify
these information.

Regards.

My son said he logged on and went to My Account, then Security Family and Forums, and Xbox 360 settings, but Xbox won't let him to change the settings. Xbox said like this:"You want to change your privacy and online safety settings, but you’re unable to
make the changes."

Then i tried to log on with my account (Parental Account). Then i went to My Account, Security Family and Forums, Xbox 360 Settings for my son's account, and i have changed his Xbox 360 settings, then i clicked on "Save" button. But when i check his Xbox
360 Settings, the settings i made was gone, and the settings turned back just like before i change. I tried 5 times but it still the same. And my son still can't accept any friend request.

All of then cant possibly have changed their privacy settings. My son who is downstairs online even shows 'offline'...