Can’t change my profile picture to a custom one

Dude I’m having the same problem. My brother can change his custom profile picture with no problem and all my alt accounts can chqnge their profile picture, but I can’t. I’ve waited around three days and it still won’t upload the profile picture I want - and now I’m stuck with some generic Xbox one that I selected.

It's a server issue. It's happening to everyone. All you can do is it for it to be fixed.

Hi Lucas, I’ve been having difficulties with changing my xbox profile picture to a custom image on xbox and on the xbox app. It keeps saying that’s its done uploading but it’s not updating it has been doing it for the past 2 days but I changed it to a default pic on Xbox but now I can’t change it to a custom one

Hi Jwack,

Thanks for reaching out to the forums. We see you are having issues updating profile picture. This is due to Microsoft/Xbox disabling this feature temporarily. You can look at the notification on the
support home page.

As people look to gaming for social connection, we’re seeing record numbers across Xbox Game Pass, Xbox Live, and Mixer. To streamline moderation and ensure the best experience for our community, we’re making small adjustments. We've temporarily
turned off the ability to upload custom gamerpics, club pics, and club backgrounds.



As there is nothing more we can do in this issue i will be locking this thread. We recommend checking the link often for any other updates on the issue.



Thanks,

Brad

You'll have to wait until things get back to normal from covid19. This feature is temporarily disabled to help with the extreme traffic on the network