Can’t change my profile picture to a custom one

Discus and support Can’t change my profile picture to a custom one in XBoX Accessibility to solve the problem; I recently switched phones and haven’t been able to change my profile picture to a custom one. My profile picture fits the community standards so I... Discussion in 'XBoX Accessibility' started by Korryn MBCC, Mar 31, 2025.

  1. Korryn MBCC
    Korryn MBCC Guest

    Can’t change my profile picture to a custom one


    I recently switched phones and haven’t been able to change my profile picture to a custom one. My profile picture fits the community standards so I don’t know why it’s not changing.

    :)
     
    Korryn MBCC, Mar 31, 2025
    #1
  2. Sojutsu Win User

    Custom profile picture

    Dude I’m having the same problem. My brother can change his custom profile picture with no problem and all my alt accounts can chqnge their profile picture, but I can’t. I’ve waited around three days and it still won’t upload the profile picture I want - and now I’m stuck with some generic Xbox one that I selected.
  3. Smwutches Win User

    Can’t change my profile picture to a custom one

    It's a server issue. It's happening to everyone. All you can do is it for it to be fixed.
  4. Curtis_554 Win User

    Xbox Gamerpic back to default, unable to make custom one

    Hi Lucas, I’ve been having difficulties with changing my xbox profile picture to a custom image on xbox and on the xbox app. It keeps saying that’s its done uploading but it’s not updating it has been doing it for the past 2 days but I changed it to a default pic on Xbox but now I can’t change it to a custom one
  5. XBF Brad A Win User

    I can’t change my profile picture to a custom one.

    Hi Jwack,

    Thanks for reaching out to the forums. We see you are having issues updating profile picture. This is due to Microsoft/Xbox disabling this feature temporarily. You can look at the notification on the
    support home page.

    As people look to gaming for social connection, we’re seeing record numbers across Xbox Game Pass, Xbox Live, and Mixer. To streamline moderation and ensure the best experience for our community, we’re making small adjustments. We've temporarily
    turned off the ability to upload custom gamerpics, club pics, and club backgrounds.



    As there is nothing more we can do in this issue i will be locking this thread. We recommend checking the link often for any other updates on the issue.



    Thanks,

    Brad
  6. ScottTHEscammeR Win User

    I can’t change my profile picture to a custom one.

    You'll have to wait until things get back to normal from covid19. This feature is temporarily disabled to help with the extreme traffic on the network
Thema:

Can’t change my profile picture to a custom one

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