Cant change my microsoft settings

Xbox One has age-appropriate controls and settings that you can adjust to suit your family’s needs. Access these settings from either Xbox.com or an Xbox One console—though you can only change content and app settings from the console.

From Xbox.com Change privacy and safety settings for you or a child

1. Sign in to the adult's Microsoft account at Xbox.com.
   If you’ve forgotten your account email address or password, see the
   
   Lost Account Solution or the
   Lost Password Solution.
   
2. Under My Xbox, select Profile.
3. Select Privacy settings or Online safety on Xbox One.
   Due to the secure nature of these settings, you may be asked to enter a security code that we’ll send to the alternate phone number or email address previously saved to your account.
   
4. Select the account you want to look at.
5. Review the settings currently in place and update those you want to change.
6. Save your changes on each tab before moving on to the next.

Manage app privacy settings When you download apps from Microsoft Store, each app requires permission to access data from your console.

1. On your Xbox One console, select Settings > Privacy & online safety > App privacy.
2. Choose from the list what you’d like to give permission for by selecting the check boxes.

If you’re signed in with a child account, you’ll need your parent to sign in and give permission for apps to access your data.

1. Sign in with an adult’s account.
2. Go to Settings > Family.
3. Select the child account you’d like to manage, and go to Privacy & online safety > App privacy to give permission.
   

Note

• If multiple gamers are signed in, apps can only access data everyone has given permission for.
  
• When you give apps permission on a console, it’s only saved on that console. If you use multiple consoles, make sure you give your apps permission on all your consoles.

For specific info about changing the privacy settings for the camera, location, and speech on your Xbox One, see:

• Xbox camera and privacy
• Xbox location service and privacy
• Xbox speech and privacy

If you’re having issues changing the online safety or privacy settings, see
Troubleshoot changing online safety or privacy settings on Xbox One.

Hey there EliteSaturn!

I went ahead and replied to the previous thread that you posted in. Please go ahead and check the thread so we can help get this issue sorted.
Thanks!

Hi LXGYT, I'm having the same problem, and it appears as though this is a large-scale problem/bug as it seems to be affecting many others right now.

I've done a little bit of investigation and have determined the following.

First, go to the web link which allows you to change your privacy settings:

account.xbox.com/.../Settings

Once there, choose the "Xbox One Online Safety" tab. Then set the following three options to "block" and click "save":

Share game clips

Share content made using Kinect

Share on social networks

Once you've clicked "save", then immediately set these same three options to "allow", and click "save" again. Then log back into your account on your Xbox One console and check to see whether it will allow you to change your privacy settings. Would you
be able to try that and let us know whether it worked, for investigation's sake?

If it does, it's not necessarily the end of the issue I'm afraid, as I have found that any attempt to alter your privacy settings again from this point on will likely mean that the problem will reoccur and you will be faced with the "Your privacy settings
are in place, but cannot be changed until we connect to the service" error message again on your console.

Hopefully someone within the Xbox One/Live team can take this brief troubleshooting on board and investigate the root cause of this issue ASAP? Many thanks.

I tried to do this but when I clicked save the page didn't refresh????

can you go to www.live.com and look at the birth year on the account. It may be wrong and have you set as a child account.