Can't change gamerpic on Xbox for Windows 10

I thought the image has to be at least 1080x1080? I would recommend just cropping it to fit that size.

The steps here helped me when I was first figuring out how to do it, myself.

Hi Josh,

Thanks for coming to the forums. The image needs to be smaller than 1080 by 1080. You will need to use photo edit to reduce the size of the image.

Thanks,

Brad

Not to be redundant here [just an update for anyone else], but as of 04-19-2016 I am still unable to change my gamerpic via the Xbox One console itself...blank grey screen w/ choose your gamerpic in the upper left window and no gamerpics ever load...and
none of the above "suggested answers" work at all. [however, changing the gamerpic via the Xbox One App - Windows 10 and Xbox.com still does work once the console is restarted and logged back in; the change takes effect].

I have come across a few people online in the past 2 days mentioning they couldn't change their gamerpic either, but can anyone covering this thread actually try to change their gamerpic on their console and let us know? Thanks for your help & time in advance.

[*not sure if this might be a region issue with Xbox Live, but for reference - United States/Eastern Standard Time].

I've tried from the console and from a web browser.

The mobile and Windows 10 app only have change gamertag or change colour in the 'customise' menu, no change gamerpic option that I can see.

I do know that the Xbox smartphone app sometimes gives that “past behavior” error message when it glitches out, despite you having a clean record.

Try changing your gamerpic on a Windows 10 computer, using the built-in Xbox app.