Can’t change gamer pic to custom image

I recommend that you sign into your Microsoft account on the Xbox console, use Profile & system and open My profile.

Use customize profile then, use change gamer-pic. Open Upload a custom image, then select the image.

Personally I do not use a custom image as a gamer-pic. I have no images saved on my Xbox console as files, to upload as a custom gamer-pic.

It’s not my image that’s the problem I could see all my friends custom images but now I can’t it has put them back onto default Xbox gamerpics. For example one of my friends had a coles checkout as his gamer pic but all of a sudden it changehd to a blue
lion I asked if he changed it but he hasn’t.

I heard on the Xbox one beta app that you can use an image for a custom gamer pic, is that allowed for a custom gamer pic?

I’m having the same issue at the moment, I logged onto my Xbox the other day and my custom gamer pic has been removed and all my friends have default gamer pics, my friends can still see my custom gamer pic but I can’t see anyones

Edit: I restarted my console and I can see my custom gamer pic but no one elses

Hi Lucas, I’ve been having difficulties with changing my xbox profile picture to a custom image on xbox and on the xbox app. It keeps saying that’s its done uploading but it’s not updating it has been doing it for the past 2 days but I changed it to a default pic on Xbox but now I can’t change it to a custom one