Can’t change email!!

princesschan94 · Jul 21, 2018

this is my first time doing this so I am unsure how and what to do but I have been updating my information on Microsoft and Xbox and it worked ok until I entered a mistake on my email address and I have tried so many times over the
past few months to fix it but it keeps saying “this domains is being used” I have tried to even create a new email but then it says “you have already changed the alias truck again later” now I Am stuck! I can’t varify it I can’t even contact anyone from help..
I really need this fixed anyone help? Please?

:)

BattingPrism · Jul 21, 2018

Account

how do I change my email for my account to another email if it can’t be done how do I transfer all apps and games and progress to another account???????

DesertedSoap459 · Jul 21, 2018

I don’t understand how to use my Xbox Gold membership on Xbox One.

I bought an Xbox Gold membership for my Xbox 360, I know have an Xbox One but signing in with my account on Xbox 360 isn’t working. There was a typo on the email for the 360 so I can’t sign in on Xbox One with my Gold membership. The correct email is being
used by another one of my accounts but the Xbox doesn’t allow me to change the email for it so I have a gold membership that I can’t use on the Xbox One. Any help?

Kelemvor79 · Jul 21, 2018

Hello!

In this case, it is better to contact the support directly so they can review the information in your personal account.

https://support.microsoft.com

SpyShadow · Jul 22, 2018

Have you tried to go into your Microsoft account and clicking edit profile from the drop down menu below your name on your microsoft account home page? Then click

"Manage your sign-in email or phone number" and change it form there?

onyxishere · Nov 4, 2018

You can follow the steps that @SpyShadow provided by logging in to
https://account.microsoft.com

MacTravis

Did you just give me false information? Because I’ve tried that and XBOX live said they can’t do anything on the accounts. They can’t access the email, or change the email. They can’t do anything to give me access to the gamertag according to the person that called me. They said only Microsoft and outlook can do anything about it as the email can only be changed by logging into it which i can’t do because the email is locked…

SpyShadow

Have you tried to go into your Microsoft account and clicking edit profile from the drop down menu below your name on your microsoft account home page? Then click

"Manage your sign-in email or phone number" and change it form there?

Kelemvor79

Hello!

In this case, it is better to contact the support directly so they can review the information in your personal account.

https://support.microsoft.com

onyxishere

You can follow the steps that @SpyShadow provided by logging in to
https://account.microsoft.com

KindGryphon

If I were to change the email on the account, would the other Microsoft account be deleted?

Per https://support.xbox.com/en-US/help/account-profile/manage-account/change-email-sign-in-for-microsoft-account

If the old email you are changing is a Microsoft email then yes it will be deleted when you change the email:

Warning When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time.

Can’t change email!!