Can't capture more than 30 seconds on USB

Hello Krzysztof Pijarczyk,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hi

It is set as main capture device which you can see in the 3rd screenshot that I have provided

Hello Krzysztof Pijarczyk,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are unable to record up to 1 hour using your external drive which was working before. Let us check and see on what we can do to help resolve your concern in a timely manner.

It is possible that your external drive was not set as your capture location in your Xbox settings because by default, the Xbox will record game clips to the internal storage, which has a limit of 30 seconds for 4K captures. It seems that the default storage for you recording was your internal drive of your console. We are going to check it though by following the steps below. We are going to set your external drive as your captures location and try recording more than 30 seconds if it will go through after checking and making sure that the USB was selected for your game capture location.

Here are the steps:

• Plug your external drive into a vacant USB port on your Xbox. Your Xbox will prompt you if you'd like to use the connect hard drive for media or games and apps. Make sure to select Use for media,
  
• Press the Xbox button to open the guide.
  
• Go to Profile & system > Settings > Preferences > Capture & share.
  
• Select Capture location, and then choose your external drive.
  

After doing this, you can record game clips up to 1 hour long on your external drive. You can also transfer them to your PC for editing or sharing.

For your reference, see: Back up your game captures | Xbox Support



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Krzysztof Pijarczyk,

Thank you for your prompt response.

The files that you have attached through the links cannot be accessible in our end that is why we provided speculation on the possible root cause of the problem and thanks for confirming that it was set up properly.

If we may ask, can you tell us the remaining available storage for your external drive? And to help us identify if the issue is not related on the external drive, is there a chance to use different USB and use to record up to 1 hour? If the problem is happening when using another external drive then we can say that this might be a bug or glitches with the system and we can report this to our Xbox engineers so this can be investigated. You may use Xbox Report a problem app by downloading it from Microsoft store and follow the steps on how to reach this concern to our developer's ears. You can check on the article provided here: Provide feedback to Team Xbox | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

You currently can't record more than 30 seconds at a time.

To record more you need an external capture device like Elgato offer but Microsoft is bringing more options over the coming months.