Can't cancel Xbox Game Pass subscription.

ErginERYILDIR · Aug 20, 2019

Several months ago, I registered for 3 months trial of Xbox Game Pass for 1$, after the end of trial I forgot to cancel it but my credit card was closed to internet payments so my card was rejected and Xbox Game Pass became suspended. Now I can't cancel
xbox game pass and it is periodically trying to charge me a lot of money.

At account settings message is "you can't cancel an expired or suspended account"

My language version of Xbox has now way of reaching to customer support, bots answer my questions.

Did anyone face a similar issue? Will it try to charge my credit card forever for a service I didn't use?

Thanks.

:)

Smwutches

You can cancel your current subscription at http://account.microsoft.com You may want to verify what type of Game Pass you entered. If it's Ultimate, you should still have access to Game Pass on PC.

If it is just Game Pass for console, after you cancel you would have to purchase a Game Pass for PC subscription. It can't be converted to a different type of subscription.

- AJ -

Hi, Miranda! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Whenever you upgrade subscriptions, you are charged for the first full month of Xbox Game Pass Ultimate, which is added to the converted time from your previous subscription. Paying for the price difference between subscriptions is not possible.

• For example, if you had 90 days remaining of Xbox Game Pass for Console and converted to Xbox Game Pass Ultimate, you'd have 68 days from your converted subscription + the first month you paid to upgrade.

While your subscription to Xbox Game Pass Ultimate (the second charge) can be canceled, and depending on availability, even refunded, there is no way to revert the conversion from other subscription plans to Xbox Game Pass Ultimate.

Please note that canceling Xbox Game Pass Ultimate would also mean canceling the converted time from your previous subscription, which I'm afraid can't be refunded.

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• For your reference, the following is mentioned in the "All about Xbox Game Pass Ultimate" FAQ page:

"Note - The upgrade of any prepaid time can’t be reverted to Xbox Game Pass plans or EA Play, and it’s not eligible for refund."

Source - https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-ultimate-faq

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If you'd still like to cancel Xbox Game Pass Ultimate, sign in at [ https://account.microsoft.com/services ], locate your subscription, and select Manage > Cancel Subscription.

If you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.

• Doing this would cancel both Xbox Game Pass Ultimate and the converted time from your previous subscription.

• Any refund issued would only be for the month of Xbox Game Pass Ultimate you paid to do the upgrade.

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Please let me know if you have any further questions, I'd be happy to help.
Best regards.

Boom B00M Boom

Here's a good link to how to do so:

How to cancel an Xbox Game Pass subscription on Xbox One

Zodiac R4X

To cancel your Xbox Game Pass subscription, you must log into the Xbox.com account and go to the My Account section, then Services and Subscriptions. There is no commitment for the Xbox Game Pass and so it can be canceled at any time.

SA1NT 0F LI3S

How do I cancel Game Pass?

See How to cancel your Xbox subscription for details.

Can't cancel Xbox Game Pass subscription.