Can't cancel request to remove all security info because the phone number on the account is...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello BurkeAccess, if you are trying to change the security information that is in your account but do not have another to receive the code as an email, you will have to choose the option that no longer has the security information, then will make the exchange but the system will automatically enter into a 30-day quarantine for the exchange to be made to your account.

How to add security info to your Microsoft account

https://support.microsoft.com/en-us/account-bil...

Microsoft account security info & verification codes

https://support.microsoft.com/en-us/account-bil...

Hi Kai H.

My name is Mauro and am glad to assist you. The Xbox account will not be deleted.

When all security info is removed from a Microsoft account, the account is put into a restricted state for 30-days.

While we understand this 30-day period might be frustrating, this is done to protect and alert you in case the security info was removed by someone who had unauthorized access to your account.

We'll send notifications during the 30-days to the original security info, which could be a phone number or email address. These notifications are sent to alert you that changes were made to your security info.

If you removed this security, you might have the option to cancel the request. See below.

Cancel the request to remove security info
We can't expedite the 30-day process unless you cancel the request.

You can cancel the request if you removed the security info yourself. If you didn't remove the info, and you think this may have been done by someone with unauthorized access, follow the steps to alert us of this.

Please click in the link for more information:

https://support.microsoft.com/en-us...5d2-90c3-2375e5a72e52?ui=en-us&rs=en-us&ad=us

This site requires a security code to sign in. When your security info updates on 6/18/2025 you will be able to access this site. You can still access sites such as Outlook and Skype that don't require a security code.

On 5/19/2025 you requested that your security info be replaced.

Current security info

Alternate email: m7*****@gmx.com

New security info

Phone number ending in 27

If you didn't request this, let us know.

If you'd like to keep your current security info, you can cancel this request.

My parents' Microsoft account, which is the one I am using right now, is used on my Xbox. When my Xbox was hacked, I changed my pin multiple times, and put in a security info change, which I am trying to cancel. I'm worried that if the security info change goes through, I might not be able to access this account, and therefore the Xbox. Today when I tried to cancel the security info change request, it asked me to put in the last four digits of my father's phone number, which is no problem. Then, it would text that number a code to enter, then it would cancel the request. The thing is, I have absolutely no idea where my father's phone is, and even if I did somehow manage to retrieve it, it has probably been completely wiped. I believe the security info was supposed to change to my grandfather's, who is still alive and well. I made the request 14 days ago, and I have 16 days left before it goes through. I'm pressed on whether to let it go through or to try and cancel it. What should I do?

én vagyok pls engegybe

Hi Oliver! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your security information change/30-day security lockdown.

The only option to cancel the security information change and bypass the lockdown is to cancel the change according to the official Microsoft website: https://support.microsoft.com/en-us...-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52

"You can cancel the request if you removed the security info yourself. If you didn't remove the info, and you think this may have been done by someone with unauthorized access, follow the steps to alert us of this.

1. If you're the person who removed all the security verification methods for your Microsoft account, you can go ahead and cancel the request from the Security info change is still pending window.

Sign in to the Security page for your Microsoft account. account.microsoft.com > Security.

On the Your security info change is still pending window, select the link, cancel this request, and follow the prompts. You'll need access to these security proofs to complete the cancel request.

2. If you're not the person who made the security change and suspect your account was compromised, do the following:

Sign in to the Security page for your Microsoft account. account.microsoft.com > Security.

On the Your security info change is still pending window, select the link, let us know towards the bottom of the window, and follow the prompts. "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl