Can't cancel pending order

Discus and support Can't cancel pending order in XBoX Sales and Promo to solve the problem; I accidentally put in an order for a controller with an old shipping address and there is no option to cancel the order or request a refund.... Discussion in 'XBoX Sales and Promo' started by ShayNeufeld, Dec 30, 2020.

  1. ShayNeufeld
    ShayNeufeld Guest

    Can't cancel pending order


    I accidentally put in an order for a controller with an old shipping address and there is no option to cancel the order or request a refund.

    :)
     
    ShayNeufeld, Dec 30, 2020
    #1
  2. Ronnieee Win User

    Canceling a pending order

    Hi there! This is Ronnie, your fellow Xbox gamer.

    Nice to meet you and I hope you are having a great day!

    I understand you have question about your cancellation of a pending order.

    Refunds are actually being processed at least within 3-5 business days through your account and depending on your bank's policy it could take up to one billing cycle.

    Hope that helps!
  3. CobraConnor Win User

    Xbox series X Halo infinite pre order cancelled?

    Hi there. Yes I only cancelled one of them.

    However the order I did not cancel says cancellation pending.
  4. jeffflores1 Win User

    Question on Order

    I purchased an Xbox One S that I believe comes with a controller on Thursday(8/13) and my order still says Pending. I can't request a cancel on it either. So I believe it charged my card/ and or is being shipped. But it still says Pending for it.
  5. L4c3rd4 Win User

    Xbox series X Halo infinite pre order cancelled?

    And the order you did cancel, it's cancelled?

    How odd. Well, since it's pending, you'll have to wait to the update status. :/
  6. Smwutches Win User

    Xbox Series S says Pending: Estimate Delivery March 5

    Pending just means the order is still being processed. If you didn't get one, the order would be cancelled.
Thema:

Can't cancel pending order

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