Can´t cancel my Xbox Game Pass subscribtion

I don't have informations about paying for my subscribtion but on Microsoft store i have information about outstanding pay. I bought xbox game pass and i think that i cancel my subscribtion but im not sure

Hi there,

No one in the forums is able to able to assist with billing issues.

If you follow this link
http://support.xbox.com/contact-us- it will get you the phone number for support in your region.

i have never got the subscribtion and this is my first time subcribing to xbox game pass core

Hello JONATHAN Rios1,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you were charged for Minecraft Realms subscription and wanted to cancel because you are not using the service. Let us check and see on what we can do to help address your concern in a timely manner.



You can cancel your subscription from your app store's subscription settings. View your subscription from the settings menu in-game to find out which app store processed your purchase. You can also check the guidelines being set by the game developer support team on how to cancel the subscription by yourself: Minecraft Realms Plus Billing Issues FAQ | Minecraft Help

If you have a subscription with your Microsoft account, you can manage your subscription from Services & subscriptions while signed in to your account.

Follow the steps below to check:

1. Go to account.microsoft.com/services.

2. Sign in with the Microsoft account that you used to purchase the subscription.

3. Find the Minecraft Realm subscription and select "Manage".

4. Select "Cancel" and follow the prompts to confirm the cancellation.

If your concern is not resolve by following the steps provided above, you may reach our live support channel for further assistance. follow the steps below:

• Please use this link: Contact us | Xbox Support
  
• Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
  
• If not, please select the country/region it is showing and select the correct one among the lists.
  
• Make sure to use to check the available contact times of the support.
  
• Select the "Contact Us" button
  
• Select the drop-down menu options that will match your concern.
  
• The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
  
• On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
  
• If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
  
• Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,