Can’t cancel game pass ultimate

Hello Andre,

Thanks for the reply. If you outright cancel the ultimate subscription now you lose both subscriptions. When you purchase

ultimate game pass. The gold subscription converts to Ultimate time. Here is the

conversion chart. Your best bet is to turn off auto renew, wait until the Ultimate expires then purchase gold again if that is the subscription you want only.

Buying Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass memberships to Xbox Game Pass Ultimate.

You can
cancel your Xbox Game Pass Ultimate subscription at any time, and you’ll continue to have access to your Ultimate benefits until your prepaid time ends, at which point you won’t be charged again.

Note The upgrade of any prepaid time to Xbox Game Pass Ultimate can’t be reverted back to Xbox Live Gold or Xbox Game Pass, and you can’t receive a refund for
Xbox Live Gold or Xbox Game Pass. You can, however, rejoin Xbox Live Gold or Xbox Game Pass when your Xbox Game Pass Ultimate subscription ends.

Hope this helps.

Brad

To clarify a little further, if he bought the $1 promotion it was for Game Pass Ultimate, not just Game Pass. Game Pass Ultimate includes Gold and Game Pass so if you already have a subscription for those when you purchase Ultimate, the remaining subscription
you have is cancelled and upgraded to Ultimate as well (meaning he would have had Game Pass Ultimate through December). By cancelling Game Pass Ultimate, it would have also cancelled his Gold.

Did you purchase Game Pass or Game Pass Ultimate? If it was Game Pass Ultimate, the remaining gold you had would have been cancelled and converted to Ultimate since Ultimate includes gold (so you would have had the remaining 12 months plus the amount of
Ultimate you purchased). So cancelling Ultimate would have cancelled everything.

Have you canceled the Game Pass Ultimate? When you did that it will cancel everything, because the gold subscription was converted to Game Pass Ultimate..

Did you have just standard Game Pass or Game Pass Ultimate? Ultimate includes Gold so cancelling it will cancel your Gold.