Can't buy using my credit card anymore

Discus and support Can't buy using my credit card anymore in XBoX Sales and Promo to solve the problem; Hi guys, I hope you all are fine. I got a new replacement card, keeping the same card number, address and name, changing only the expire date and... Discussion in 'XBoX Sales and Promo' started by Flávio Neves, Apr 12, 2017.

  1. Can't buy using my credit card anymore


    Hi guys,

    I hope you all are fine.

    I got a new replacement card, keeping the same card number, address and name, changing only the expire date and security code, after that my problem started.

    I removed the old card in my account, added this new one, got the confirmation SMS, but every time I try to buy anything I got an error, like this:

    PUR-ProcessorDeclined

    yoa04aFIC0+Bv6cw.31.17

    If I try to update the newly added card, I got an error like this:

    30356--Um5FgAAAAAAAAAA-9038f67d-5631-48ae-a073-1c7876bd661e

    I contacted my card holder and my card is fine, I can use it everywhere without a problem.

    I already contacted Microsoft support chat a dozen times and no one could help me, so I'm here hoping you guys could help me.

    :)
     
    Flávio Neves, Apr 12, 2017
    #1
  2. PrimeBigTime
    PrimeBigTime Guest
    Can't Use Microsoft Account Balance on xbox.com

    Okay but why? It's been a year since they switched points to currency. They have no problem taking my credit card but Microsoft currency I actually purchased can't be used. So basically I shouldn't buy xbox cards anymore.
     
    PrimeBigTime, Apr 12, 2017
    #2
  3. Updated my credit card information and can't buy anymore

    Thank you very much Can't buy using my credit card anymore :)
     
    Flávio Neves, Apr 12, 2017
    #3
  4. Can't buy using my credit card anymore

    It can be possible that this card was used on a card before with a pending balance for subscription renewal which was not paid until declined. This is the one of the reasons Microsoft can block your card, so pay your dues.
     
    CageySine607168, Apr 15, 2017
    #4
  5. Mister Beep
    Mister Beep Guest
    Hey there,

    Sorry to hear about the issue. Due to our Xbox Support forums being public, we're unable to assist with any billing or account related issues. I recommend reaching out to our phone support team through our
    Contact Us page so they can take a look and assist further.

    Thanks for posting!
     
    Mister Beep, Nov 3, 2018
    #5
  6. Mister Beep Win User

    Can't buy using my credit card anymore

    Hey there,

    Sorry to hear about the issue. Due to our Xbox Support forums being public, we're unable to assist with any billing or account related issues. I recommend reaching out to our phone support team through our
    Contact Us page so they can take a look and assist further.

    Thanks for posting!
  7. CageySine607168 Win User

    Can't buy using my credit card anymore

    It can be possible that this card was used on a card before with a pending balance for subscription renewal which was not paid until declined. This is the one of the reasons Microsoft can block your card, so pay your dues.
  8. PrimeBigTime Win User

    Can't Use Microsoft Account Balance on xbox.com

    Okay but why? It's been a year since they switched points to currency. They have no problem taking my credit card but Microsoft currency I actually purchased can't be used. So basically I shouldn't buy xbox cards anymore.
  9. fuxass Win User

    Microsoft Store

    Same issue to me... I did one purchase, after that I can't buy anymore, always getting this error.

    Tried paying by credit card and paypal.
  10. Flávio Neves Win User

    Updated my credit card information and can't buy anymore

    Hey Flavio Neves! We have passed your information along to another team that should reach out soon to help resolve your issue. Thanks!

    --------------------------------------



    Mister CiZl

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
    Thank you very much :)
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Can't buy using my credit card anymore

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