Can't buy robux

Discus and support Can't buy robux in XBoX Games and Apps to solve the problem; Hi! My daughter loves to play Roblox every day. She asked me to buy some robux and when I tried to do that I was prompted to add money to her Microsoft... Discussion in 'XBoX Games and Apps' started by CiprianAlexe, Dec 12, 2021.

  1. CiprianAlexe
    CiprianAlexe Guest

    Can't buy robux


    Hi! My daughter loves to play Roblox every day. She asked me to buy some robux and when I tried to do that I was prompted to add money to her Microsoft account. I did it but after that I still couldn't buy robux. It was strange that they asked me 10 pounds even I live in Roumania. Since then, my money are blocked in her Microsoft account and I can't use it. It asked me again and again to add money to M.A.

    Is there someone who can give me a solution for that?

    I want to mention that my daughter plays Roblox on laptop, not on Xbox.

    Thank you!

    :)
     
    CiprianAlexe, Dec 12, 2021
    #1
  2. SammyVS Win User

    Can't buy robux

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    Check if the region of your PC is correct, this influences the currency you will use in the store and the account that is logged into the Microsoft Store app on your Windows is the account that will be used to pay for the content, your daughter's account on if you have, you are logged in to this app.
  3. Ben4724 Win User

    Can't buy robux.

    Hi! My name is Ben an Independent Advisor and hope you are doing well.

    With regards to your issue with purchases, I also just checked my end and there seems to be an issue with the Xbox Live services right now specifically for purchases so that might be one of the reason why you cannot process it.

    I suggest to visit https://support.xbox.com/en-US/xbox-live-status click the "Notify me" option so you will be one of the users to be notified once the issue is fixed. I highly advised to wait for it to be completed to avoid any issues with your transactions.

    I hope the information helps. But let us know if you have further questions and we will everything with our knowledge to assist.

    Kind regards,

    Ben
  4. SammyVS Win User

    Can't buy robux

    Have you logged your daughter's account into the Microsoft Store app on your Windows? You will also have to add the balance back in this new currency or use a credit card.
  5. Cassandra Bliss Win User

    Can't buy robux.

    I got this error:

    "Contact us at Microsoft support.

    We're having trouble processing your payment and we'd like to get it sorted out."
  6. CiprianAlexe Win User

    Can't buy robux

    Hi! I checked which user is logged in and I can confirm that she is logged in with the same credentials in Microsoft Store, Windows account, Roblox account and Microsoft site account. Still, I can't change the currency (actually I can't convert GBP to RON) in order to have the possibility to use the existing money in her account.

    Thank you for your reply!
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Can't buy robux

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