Can't buy game using redeemed cards microsoft account money

Discus and support Can't buy game using redeemed cards microsoft account money in XBoX Games and Apps to solve the problem; I have put £60 on my sons microsoft account through xbox cards bought at the shop and redeemed them successfully but can't use the balance to buy a... Discussion in 'XBoX Games and Apps' started by Dale Hoyle, May 6, 2023.

  1. Dale Hoyle
    Dale Hoyle Guest

    Can't buy game using redeemed cards microsoft account money


    I have put £60 on my sons microsoft account through xbox cards bought at the shop and redeemed them successfully but can't use the balance to buy a game through microsoft store on the xbox

    :)
     
    Dale Hoyle, May 6, 2023
    #1
  2. jasonverschuere Win User

    Can't purchase anything on the store

    ĴYo i have the same problem I can't buy my games I have money on my xbox but I can't buy the game or dlc I can't click the buy button en no I don't use credit card I use Microsoft redeem card 50 euros and the xbox says I can't use my money +xbox store update never update fix the bug please
  3. Dericka Win User

    Can't buy game using redeemed cards microsoft account money

    Hi, I'm , an Independent advisor and I can surely help you.

    Don't worry we will work on this together. May I know what's the exact error when you're trying to purchase?
  4. RedCarGamer Win User

    No puedo pagar xboxlive gold (I can't pay Xbox Live Gold)

    The other way is buying a gift card from a retailer, redeem it in your account and then subscribe the Xbox Live Gold using the money in your Microsoft Account balance.
  5. superbrickie1 Win User

    Microsoft rewards question.

    Yes I understand that it will add on to my existing microsoft credit. The question is that the gift cards you redeem through rewards have a 90 day expiry date where you have to spend that money within that time. The money I have in my account is through bought gift cards and as so has no expiry date to use the money by. I just want to know if I redeem gift cards through microsoft rewards, when I buy a game it will use the gift card money with the expiry date first and not the money i already have in my account. If that makes sense. Thanks.
  6. ChiefJoboo Win User

    Gift cards

    The £10 must be either on a card that says "Xbox Gift Card £10" or you must purchase an Xbox digital gift card code on Amazon for £10 that you redeem here:
    https://redeem.microsoft.com/enter

    You can't redeem Amazon gift cards or currency in Amazon accounts for currency in your Microsoft/Xbox account - you must buy an Xbox Gift Card (or code) with that money on it.
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Can't buy game using redeemed cards microsoft account money

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