Cant buy anything into Microsoft Store

GonzoBoi · Oct 4, 2018

Cant buy anything into Microsoft Store it always says, There is a problem contact Microsoft or Xbox support, no prompt no anything also it doesn't load up some pages of certain games telling me to try again but this problem never seems to fix.

:)

EPG Niru · Oct 4, 2018

Cant Buy anything on the xbox store

Same thing with me, i just really want to buy the Havoc DLC for AW but it says the same message very single time. >.<

SoleFan89824639 · Oct 4, 2018

Cant Buy anything on the xbox store

Same thing with me but i couldent find a way to fix it

XBF George L · Oct 4, 2018

Hey Gonzo!

Can you give us a few more details about what error messages or codes you are receiving? Please also provide us with a little more information about what type of purchase you are trying to make and with what payment option. If you still require further information
or options regarding this billing issue please:
Contact Xbox Customer Support

Hope this helps

Please reply back with more information to be able to better assist you.

GonzoBoi · Oct 4, 2018

I am trying to buy my Xbox Game Pass on my Microsoft Store but everytime i try to buy it it kicks me out saying that there was a problem, no code it just says Try Again, when i check games on the store it just says Try Again, Code: 0x00000194

XBF Brad A · Oct 4, 2018

Hello Gonzo

In this case it would be best to Contact Xbox Customer Support, they can go over if there are any issues with the card and that.

Thanks

Brad

Xbox Forum Team

XBF Diego M · Oct 4, 2018

Hey GonzoBoi,

Thanks for reaching out to us today. I'd be happy to help.

Are you attempting to purchase Xbox Game pass from the Microsoft Store app on your Xbox One or online through the website?

It'll help to know what device you are using to try and buy the subscription to see what troubleshooting steps we can try before you would need to contact
Xbox Support.

Let us know so we can further assist you!

GonzoBoi · Oct 4, 2018

Through both and they still send me off, and btw i tried to contact them but i got no answer.

Geth · Nov 5, 2018

The store recently had an update as well.

Go to manage games and apps and see if you have an uninstalled update for the store.

Geth

The store recently had an update as well.

Go to manage games and apps and see if you have an uninstalled update for the store.

XBF Brad A

Hello Gonzo

In this case it would be best to Contact Xbox Customer Support, they can go over if there are any issues with the card and that.

Thanks

Brad

Xbox Forum Team

Rodrigo Oliver

Hi G S, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

XBF Diego M

Hey GonzoBoi,

Thanks for reaching out to us today. I'd be happy to help.

Are you attempting to purchase Xbox Game pass from the Microsoft Store app on your Xbox One or online through the website?

It'll help to know what device you are using to try and buy the subscription to see what troubleshooting steps we can try before you would need to contact
Xbox Support.

Let us know so we can further assist you!

GonzoBoi

I am trying to buy my Xbox Game Pass on my Microsoft Store but everytime i try to buy it it kicks me out saying that there was a problem, no code it just says Try Again, when i check games on the store it just says Try Again, Code: 0x00000194

Cant buy anything into Microsoft Store