Can't approve child profile from parent account

Discus and support Can't approve child profile from parent account in XBoX on Consoles to solve the problem; Son has a MS account. I'm trying to create / approve xbox account, but I'm failing with "Uh oh ... " Here's what I'm doing: 1 - go to xbox.com and... Discussion in 'XBoX on Consoles' started by thehobster, Dec 26, 2017.

  1. thehobster
    thehobster Guest

    Can't approve child profile from parent account


    Son has a MS account. I'm trying to create / approve xbox account, but I'm failing with "Uh oh ... "

    Here's what I'm doing:

    1 - go to xbox.com and login with his Microsoft account

    2 - Click "I Accept" on creating his Xbox profile

    3 - Enter my (parent) email address then click next since he's a minor

    4 - Enter my password

    5 - Click "I Accept" on Parent: Xbox Live Account Creation

    After some period of time it says "Uh oh... that shouldn't have happened.

    It appears you've found a glitch in the system. Please try again later."

    I've been trying for 6 hours. Any idea what's going on here? Can someone help please? Call back time is currently 753 minutes...

    :)
     
    thehobster, Dec 26, 2017
    #1
  2. MastroWallace
    MastroWallace Guest
    How to approve friendship for a child account?

    Was "my fault"... :|

    checking the child permission, the first time, i saved the account under 'custom' profile, not child.

    So, the account was 'protected' but i wasn't able to approve the friendship request...

    When i set the account with 'child' profile, all the process go ahead like you said, Twylyght Myst, asking my approval (parent account passwd) when the child try to add a new gamertag.

    So, many thanks Twylyght and sorry about the lost of time Can't approve child profile from parent account ;)

    See you
     
    MastroWallace, Dec 26, 2017
    #2
  3. Yezzmina
    Yezzmina Guest
    My son logging in to xbox live

    Your son is on a child account. Its not a problem. It needs a parent to approve your son having an account by logging in to the parent account linked to your sons child account. If you don't know the parent account linked to the child account you can try
    contact support directly at 1-800-4MY-XBOX and they may be able to find the parent account for you.
     
    Yezzmina, Dec 26, 2017
    #3
  4. Xarcies Win User

    Lifting Parental Controls

    This issue is that you can't promote the child account without approval from the parent account.
  5. MastroWallace Win User

    How to approve friendship for a child account?

    Was "my fault"... :|

    checking the child permission, the first time, i saved the account under 'custom' profile, not child.

    So, the account was 'protected' but i wasn't able to approve the friendship request...

    When i set the account with 'child' profile, all the process go ahead like you said, Twylyght Myst, asking my approval (parent account passwd) when the child try to add a new gamertag.

    So, many thanks Twylyght and sorry about the lost of time ;)

    See you
  6. Jay S1928 Win User

    Minecraft Multiplayer

    is your account Child or Adult generally if the account is set to child your parents will need to allow you to play multiplayer you will need to be 13+ do play multiplayer with out parents approval they will need to access the account from the parent associated
    account and the ywill need to give you the access you need
  7. Klokkwork Win User

    Terms of Service Update

    I wonder if you're using the right parental account. Just as the child account trying to approve itself will not create an error, another valid Microsoft account which is not the parental account would likewise not create an error message; it would simply
    loop you back around to login again.

    -

    On the Xbox Console, when you go to Download Profile, and enter in the email and password of a parental account, you'll know it's a parental account because it will offer to let you download your own profile, or your child's. Try experimenting on the Download
    Profile screen. Download different profiles you own (or accounts that could be your parental account) until one login pops up with the ability to download one of two profiles (one being your own). This will be the correct email and password to use to approve
    acceptance of the Terms of Use.

    -

    I know it's a little meticulous, but it's all I can come up with at the moment.
  8. Yezzmina Win User

    My son logging in to xbox live

    Your son is on a child account. Its not a problem. It needs a parent to approve your son having an account by logging in to the parent account linked to your sons child account. If you don't know the parent account linked to the child account you can try
    contact support directly at 1-800-4MY-XBOX and they may be able to find the parent account for you.
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Can't approve child profile from parent account

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