Cant apply for a case review

masonsterr · May 2, 2019

my son just got suspended from Xbox live and it says we can apply for a case review but it won't let me click it. It's lit up green so it should let us but it doesn't. Tts a 7 day suspension and we should be able to apply for a case review

:)

RobertBuckalew

if its only a "24 hour ban" for commination , I don't think it will let you ...it wouldn't let me anyway ...

ngocphi

because a how do you know It was during the time you were on another profile?

You do realize you are never notified when someone reports you right?

So for all you know it could've been from weeks ago

And yes all reports are investigated not by one person but multiple teams so yes there are rarely any instant bans

Since you are never notified by thee system other then you having an suspension you don't know who reported you or when because that's a privacy issue

Retaliation isn't allowed also why you aren't notified

24hour suspensions are not appealable as it would take a new team more then 24hours to reinvestigation

dj maze25

yeah i am also having trouble with the review a case

i see it nowhere on the page

onyxishere

Hey DJ, I see in your original post that you said you filed for a review before. Was this for the same action? If so, then you can only file once. Please keep an eye on the status for a reply from the PET.

Mister Beep

Hey dj maze25,

Since this thread is a few months older, please be sure to post a new thread if you're still in need of assistance. So you're aware, 24 hour suspensions and full Xbox device bans are currently not eligible for case reviews by the Xbox Live Enforcement team.
You can find additional information regarding case reviews on the Xbox Live Enforcement Case Review FAQ.

Thanks for posting!

Cant apply for a case review