Can't add phone number to account

Discus and support Can't add phone number to account in XBoX Accessibility to solve the problem; Been trying to redeem Microsoft Points for a few months but come up against the same issue. It asks me to add a phone number to my account. I follow... Discussion in 'XBoX Accessibility' started by LordTopley, Nov 3, 2023.

  1. LordTopley
    LordTopley Guest

    Can't add phone number to account


    Been trying to redeem Microsoft Points for a few months but come up against the same issue. It asks me to add a phone number to my account.

    I follow the steps to do so, the code is sent to my phone and I input it into the website and get this error:

    There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.

    I've been trying to do this for a few months. In that period I've attempted on different devices, operating systems, browsers and connections to rule out caching and DNS and anything I'm presuming a Microsoft agent will blame for this issue.

    :)
     
    LordTopley, Nov 3, 2023
    #1
  2. Renatodibi Win User

    Can't add phone number to account

  3. Darhyl Amizola Win User

    Can't add phone number to account.

    Hi Christian! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft Rewards.

    According to Independent Advisor Adeyemi Olayemi Samuel: https://answers.microsoft.com/en-us...an-alias/904a08da-bafa-48a0-8c74-57df877e1787

    "Kindly try to perform the following workarounds using the same phone number:

    > Sign into your Microsoft account at account.microsoft.com
    > Click on "Your info" at the top of the page, then select "Manage how you sign into Microsoft" from the left-hand menu.
    > Click on "Add email or phone number" and select "Add a phone number".
    > Enter your phone number and follow the prompts to verify it.

    If you're still having trouble adding the phone number as an alias, it could be due to the phone number you're trying to add is already associated with another Microsoft account.

    I have also experienced the same issue before. In this case, you'll need to use a different/new phone number from your own number that has not been associated to any Microsoft account yet.

    If you continue to have trouble adding a phone number as an alias, you may want to contact Microsoft support for further assistance:

    https://support.microsoft.com/en-us/contactus "

    Also, avoid VoIP phone numbers: If you were using a VoIP (Voice over Internet Protocol) phone number previously, consider switching to a traditional mobile or landline number. Sometimes, VoIP numbers may not be recognized or accepted during the verification process.

    Choose the call option: During the verification process, you have the choice between receiving a text message or a phone call for the verification code. If the text message option is not working, select the call option and enter your home phone number.

    Thank you for your kindness and understanding! Please let me know if you require further assistance.

    Best regards,
    Darhyl
  4. Marcelo Terres Win User

    Can't add phone number to account

    Same with me, did you find a way to fix it?

    Thanks.
  5. Zahir_Ramathula Win User

    Can't add phone number

    Can you try this..

    Sign in to Manage how you sign in to Microsoft.

    2)Remove phone number in Account aliases.

    3)Add phone number to account.
  6. bralmo13 Win User

    Can't add phone number

    Hello Arminas V, my name is Brett. I am an independent advisor, happy to help you today.

    Sorry to hear that you are having this issue. Are you suggesting that when you are typing in the 2-Step Verification code that you are texted is not being recognized, or the phone number is not being accepted?
Thema:

Can't add phone number to account

Loading...

  1. Can't add phone number to account - Similar Threads - Can't add phone

  2. I can't redeem my rewards days phone verification won't let me add my cell number because...

    in XBoX Games and Apps
    I can't redeem my rewards days phone verification won't let me add my cell number because...: I can't redeem my Xbox points won't let me add my phone number this app is broken ec9fd281-a816-4b05-8de5-9de5fc7ae6a5

  3. I can't add my phone number to my Microsoft account and I don't know if I have the phone...

    in XBoX Accessibility
    I can't add my phone number to my Microsoft account and I don't know if I have the phone...: I can't add my phone number to my Microsoft account and I don't know if I have the phone number added on a different account but if so I can't access the account with my phone number already...

  4. Can't add phone number to account to redeem points

    in XBoX Accessibility
    Can't add phone number to account to redeem points: I'm trying to redeem points but I need to add my phone number to my account, I get a code texted and I entered it. Afterwards it says to verify my account password but then I get this error...

  5. Can't redeem points because I can't add a phone number

    in XBoX on Windows
    Can't redeem points because I can't add a phone number: First of all, I'm being sent around in circles on this topic now. I've contacted both Microsoft and Xbox support with both telling me to contact the other as they will know the best way to deal...

  6. Can't add a phone number on my profile

    in XBoX Accessibility
    Can't add a phone number on my profile: I just want to add a phone number to redeem my points but Microsoft won't let me do it. please help. I get a error message after i entered my password ***moved from Gaming and Xbox / Hardware and...

  7. Can't add a phone number on my profile

    in XBoX on Consoles
    Can't add a phone number on my profile: I just want to add a phone number to redeem my points but Microsoft won't let me do it. please help. I get a error message after i entered my password f0828bc5-228b-40d3-88a6-1dfaed669f9d

  8. Can't add phone number

    in XBoX Accessibility
    Can't add phone number: Hello I'm trying to add my phone number into my Microsoft account, I get the code everything is ok but when I type the code in it says "This alias cannot be added to your account. Choose a...

  9. Why can't I add phone number on microsoft account in Bangladesh?

    in XBoX Accessibility
    Why can't I add phone number on microsoft account in Bangladesh?: [img] i cant add any number. neither my phone number is working nor my friends. so what to do? any fix? or microsoft blocked Bangladesh 127fa49c-6952-4b4f-b771-3125183e1051

  10. Can't add phone number

    in XBoX Accessibility
    Can't add phone number: My account won't let me add my phone number as a secondary alias. I get sent a verification code so my number does register with my account, but it simply won't let me add it to my account....