Can’t add payment method on Xbox one

Discus and support Can’t add payment method on Xbox one in XBoX on Consoles to solve the problem; I cant add a credit card payment method to my xbox because when i type the correct information it says your bank couldn’t authorize this payment and... Discussion in 'XBoX on Consoles' started by NICKMendez1, Jul 20, 2019.

  1. NICKMendez1
    NICKMendez1 Guest

    Can’t add payment method on Xbox one


    I cant add a credit card payment method to my xbox because when i type the correct information it says your bank couldn’t authorize this payment and when i try a different credit card it says the same thing how do i fix this

    :)
     
    NICKMendez1, Jul 20, 2019
    #1
  2. Miku Sakuya Win User

    Can’t add payment method on Xbox one

    If you have an debt or anything this can also be a factor to it assuming you've had a card before on your account but if that's not the case then ya try it on your computer or on the microsoft website
  3. Jurgen1488 Win User

    Can’t add payment method on Xbox one

    Try it on PC. On PC is often resolved this problem.
  4. XBF Felixx P Win User

    Can’t add payment method on Xbox one

    Hello NICKMendez1!

    Thanks for reaching out to Xbox forums support.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue. You might want to also contact
    your bank to make sure there are no security restrictions on your card that need to be removed.



    As
    provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more. Let us know!

    Felix

    Xbox forums support
  5. Eric Wilborn Win User

    delay in being able to remove payment option

    Sorry to hear about your troubles! From the Xbox Support pages:

    Can’t remove a payment option?

    Important You can’t remove a credit card that is associated with an active Xbox LIVE membership. If you try to remove the credit card associated with an active Xbox LIVE membership, you will be prompted to add a new payment option for your membership.

    If you don’t want to add another payment method, contact Xbox Support for help removing your payment method. Please have your gamertag and payment information available.

    Have you attempted to call in?
  6. Jennos Win User

    WHY CAN'T I REMOVE MY CREDIT CARD!?

    Hello Prestige.

    Removing payment options:
    support.xbox.com/.../remove-xbox-live-payment-option

    Important You can’t remove a credit card that is associated with an active Xbox LIVE membership. If you try to remove the credit card associated with an active Xbox LIVE membership, you will be prompted to add a new payment option for your membership.

    If you don’t want to add another payment method, call Xbox Support for help removing your payment method. When you call, please have your gamertag and payment information available.

    You need to add another form of payment before you remove an older one. Here is the steps on how:

    support.xbox.com/.../add-edit-xbox-live-payment-option
Thema:

Can’t add payment method on Xbox one

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