Can't add or sign into profiles anymore on Series X

Discus and support Can't add or sign into profiles anymore on Series X in XBoX on Consoles to solve the problem; Yesterday morning when I turned on my Series X, the box saying 'Connect to Xbox Live' was displayed. However, it was still connected to the internet as... Discussion in 'XBoX on Consoles' started by Toraidoron, Dec 21, 2020.

  1. Toraidoron
    Toraidoron Guest

    Can't add or sign into profiles anymore on Series X


    Yesterday morning when I turned on my Series X, the box saying 'Connect to Xbox Live' was displayed. However, it was still connected to the internet as I could see bandwidth being used, as well as games updating etc. I followed all the guidelines which
    I'll list below. But none worked, so I factory reset my console, as well as deleting all profiles off my console.

    However, whilst I can access the dashboard, whenever I try to add a profile again, I get the loading circle, then it returns me to the dashboard again. On occasion, the sign in box will be displayed, but after entering my password I am greeted with the message:

    'We couldn't sign you in. Try again in a few minutes, or check the service status 0x87DD0019'

    As well as this, I've noticed that in the background that sometimes the console connects to Live, other times it doesnt.

    I have done all of the following:

    Run all network tests (all are fine and indicate the connection is working normally, despite saying I need to connect to Live)

    Cleared MAC

    Hard rest, power cycled the console

    Rebooted my router, opened relevant ports

    Removed Xbox profile and tried adding again

    USB updated console

    Factory reset console

    Used wired, wireless AND different networks

    I've done all of that, in numerous combinations and multiple times. But still, I'm stuck on the dashboard whilst everything indicates I'm connected to the internet, yet am told to connect to Xbox Live, and the total inability to add or sign in to any profiles.

    At this point should I start worrying there's maybe a hardware fault? :\

    :)
     
    Toraidoron, Dec 21, 2020
    #1
  2. SingCongButas25 Win User

    How can I put a case forward reguarding forgotten email password for xbox live?

    Just to add on that. Unfortunately, if you have a new console and you don't have the old console anymore where the profile was last signed in, then it can't be escalated. The Console ID needed should be from the old console where the profile has been downloaded.
  3. DmAfanasev Win User

    My Series X no longer recognises my Samsung T5 external SSD for media. Help!

    Series X + Samsung Portable SSD T5 1Tb can't be used to record game clips anymore (error code 0x80bd003c)
  4. Aryotus Win User

    2 Accounts Signed in on same series x, both will open the same game

    Make 1 of the Xboxes the "Home Xbox". When done make sure privacy and sharing preferences are set on the "Home Xbox" to share. After that all the games on the "Home Xbox" are accessible by any profile added to that "Home Xbox. The other (non "Home Xbox) has to have the game purchased under that 2nd Xboxes main profile or purchased as a gift from any profile and sent to a chosen profile to be downloaded when that profile signs onto their Xbox. I have an Xbox One X in my living room controlled by my 2nd account profile. I have a Series X in my game room "Home Xbox" controlled by my 1st profile. Example; I log on the Series X with that main profile and buy/download Division 2 with all expansions and passes. I then log on the One X with my 2nd profile (main for that One X) and buy/download Division 2 with out the expansion and passes. So now a family member adds their profile to the One X, if they own the Division 2 they can play it and as much of the content that I have purchased. To play the full version on the One X someone has to buy it for that console, However anyone else that logs onto the One X with their profile that doesn't own any of Division 2 content can't play it at all. They can launch it but it will direct them to the store. Now adding Ultimate Game Pass to the One X allows profiles to download and play any games available through game pass. Remember my Series X will allow any profile added and signed onto can play any games and use the Ultimate Game Pass to download and play from my Series X. One X has limitations for profiles due to that profile owners games owned and which games are in the One X. Confusing ........ ?
  5. DarthMaverick Win User

    I cant add my friend on battlefield 2042

    Same. My friend has both and Xbox gamertag (on Series X) and a PC. Owns both versions. I'm on Series X and we can't play unless he's on Xbox. Can't add his Origin ID to my EA friends. Not sure what to do.
  6. LtnDrgn Win User

    Can other household members join my game without having to purchase multiple copies of same game?

    So basically if I'm playing the game on my X series she can't play it on the one series although we are on separate profiles correct?
Thema:

Can't add or sign into profiles anymore on Series X

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