cant add my xbox because the + button is greyed out and no records to display wont stop...

Im using a usb drive and i record clips all the time. It works fine when online because the capture tab isnt greyed out.

But when I’m offline, the achievements, friends, capture etc. Everything is greyed out and i cant access the “start recording” button.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Rahul

It seems that you're trying to record a web browser.
Please try recording a game instead and let me know how it goes

Does the full stop/period (".") stay greyed out even after you begin typing? My initial reaction on that image is that it's greyed out because you've not typed anything yet (no email address would start with a full stop), but if it's still greyed out when
you begin typing then it's an odd issue.

Let me know.

I cant even install the app so theres no way for me to stop anything. The button to install the app from the store is greyed out which usually means its not available, so i cant cant click on it. Netflix isn't working right and i wanted to watch 13 reason
why 😭😭

No, that I could do. And at this point would be less of a headache. I tried going to chat to talk to someone but I cant enter in my name (the boxes are greyed out) so it wont connect me