Can't add mobile number to profile

Hello Grazer J, My name is David. I am an independent advisor, happy to help you today.

I'm sorry you're having trouble adding a phone number to your Microsoft account. Here are some possible solutions you could try:

Check the account alias: If the alias appears to be incorrect or is not recognized, you can add a new one or change the existing one.
Add a phone number in Security Settings: Select “Add security information” and choose “A phone number.”
Check your Internet connection: Make sure it is working correctly.
Use a different number: If the number you're trying to add may already be in use with a different Microsoft account.
Request another verification code: Try requesting another verification code for a few hours or even a day.

Best regards.

On the internet it says we cannot add your payment method, please try again later, and on Xbox it says, Check your phone number. The mobile operator you selected can't find that number.

Hello Jonathan,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're having challenges in adding a phone number to your Microsoft profile. We will help you get this done by providing the necessary steps to resolve your concern.

If we may ask, what is the error message you've got after you entered the password? Did you try clearing cache and cookies of your browser and try adding the phone number again?

To add security information to your Microsoft account, follow these steps:

1. Go to Microsoft account dashboard and sign in to your Microsoft account.
   
2. Select Security and then choose Update my info.
   
3. Sign in again if prompted, and then select Add security info.
   
4. Choose to add a new phone number or email address, provide the necessary details, and select Next
   

For your reference, see: Microsoft account security info & verification codes - Microsoft Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Jonathan,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Go here
live.xbox.com/.../billingaccountinformation