can't add debit card for payment method, it says "Check the info you entered. It doesn't...

Hi HamasahA! Sorry to hear about what happened. Let's do our best here to sort this out.

To further isolate the issue, do you have another credit/debit card you could try to add into your account? Preferrably an international credit/debit card.

Please also try adding your payment method to a different account. If you're getting the same error on a different account, I am afraid that your payment method may not be supported anymore by Microsoft.

I checked everything and even tried a different card it is still showing the same error message 'Check the info you entered. It doesn't match the info for this card.' whenever I try to add the payment method.

Hello, FarisMohamed2,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. I am happy to help and provide a suggestion. Below you can follow the steps to add a payment option via your Microsoft account on the PC. Once you add this way, you can use the credit card you are using. Also, that message "Check the info you entered. It doesn't match the info for this card." It could mean multiple things

1. The card's billing address does not match what you're entering
   
2. your console is in another region, and the info you are entering does not match what's on the card
   
3. Or the card you are entering is not supported
   

Have you tried other cards and seen if they work?

Add a payment method to your Microsoft account.

You can add your credit card, debit card, bank account, PayPal account, or mobile phone as a new payment method for your Microsoft account. The payment method will then show up as an option during the checkout step for your next Microsoft Store online purchase.

hope these suggestions help! If this answers your question, please mark the thread as "Answered."

yes, the one in the subject: "Error entering payment method: Check the info you entered. It doesn't match the info for this card". I used those credit cards in dozens of sites and worked fine. Only had issues in microsoft

Hi,Andres, I'm Luis a Xbox user just like you. Thanks for reaching out us here.

Have you tried using a different browser?