Can't add credit card due to stuck in US region

Discus and support Can't add credit card due to stuck in US region in XBoX on Consoles to solve the problem; Hi, I want to change my gamertag but am forced to add a credit card to pay for this (even though I have paypal connected to my Microsoft account), and... Discussion in 'XBoX on Consoles' started by Volkplak, Dec 16, 2017.

  1. Volkplak
    Volkplak Guest

    Can't add credit card due to stuck in US region


    Hi,

    I want to change my gamertag but am forced to add a credit card to pay for this (even though I have paypal connected to my Microsoft account), and as I live in Europe I can't add the credit card as it seems to be locked to US only.

    I have tried navigating the site (which is a mess) to find where on my account it says I'm in US, which I don't remeber I ever set up.

    Could someone please guide me how to update my location or show me how to add another payment option?

    :)
     
    Volkplak, Dec 16, 2017
    #1
  2. ngocphi
    ngocphi Guest
    Philippines MS Live account unable to Import Dance Central 1 to Dance Central 3, solution requested.

    One you don't live in an Xbox live region

    Philipines is not a supportred region

    2nd you can't add a philipines credit card toan us account prevent fraud that's something built into your card

    Your credit card must match the billing address on Xbox live

    You can only use us payment methods including currency cards on us accounts

    Is dance central digital or disk?
     
    ngocphi, Dec 16, 2017
    #2
  3. About to lost my patience with microsoft-please help with adding credit cards

    Hi gabboxed!

    I'm sorry to hear about your issues with your account mate. Actually, the reason why when you change the locale of the console to UK you can't see your credit card attached is because your card was attached to your Spain account. When you add a card, it
    is only attached to the region where you have registered it and not to all the regions for xbox live. That's the reason why when changing the locale of the console, your actually trying to change the region of the marketplace where you're trying to purchase.

    So to clear it up. To purchase on specific regions. You need to have a credit card available for that specific region. This is due to licensing of games that are bought inside and outside the user's region and also due to taxes applied. Its against the terms
    of agreement to manipulate and take advantage of other regions prices for there items.

    What I could recommend here is to purchase digital gift cards to redeem under your account. Then just set up a UK/US billing address. Once you load up your gift cards. Then your account will have enough credits to buy games.
     
    SingCongButas25, Dec 16, 2017
    #3
  4. ngocphi Win User

    Philippines MS Live account unable to Import Dance Central 1 to Dance Central 3, solution requested.

    One you don't live in an Xbox live region

    Philipines is not a supportred region

    2nd you can't add a philipines credit card toan us account prevent fraud that's something built into your card

    Your credit card must match the billing address on Xbox live

    You can only use us payment methods including currency cards on us accounts

    Is dance central digital or disk?
  5. HyruleBalverine Win User

    Can't Add Credit Card

    Hi; RenjiAbarai 1;

    The reason that you can't add the card you're using is because you cannot use a pre-paid credit card. This is due to the fact that the billing address on the pre-paid card does not match your address. You'll have to use a regular card or PyaPal, or use the
    prepaid credit card to purchase an Xbox currency card from a retailer. Sorry.
  6. HassanB Win User

    Xbox Live Gold Purchase Error

    Does this also come with a "Cannot retrieve information from XBOX Live"? If that's so I believe this error you are encountering is due to having an expired credit card at one point on your account. You can try to remove the credit card (if for some reason
    that doesn't work) please contact XBOX Support for your region and speak with the Billing Department.

    Have them first remove that credit card from the account (if it's expired) and then have them add a new credit card and try to add your subscription to your account.

    Let us know if that worked =].
  7. SingCongButas25 Win User

    About to lost my patience with microsoft-please help with adding credit cards

    Hi gabboxed!

    I'm sorry to hear about your issues with your account mate. Actually, the reason why when you change the locale of the console to UK you can't see your credit card attached is because your card was attached to your Spain account. When you add a card, it
    is only attached to the region where you have registered it and not to all the regions for xbox live. That's the reason why when changing the locale of the console, your actually trying to change the region of the marketplace where you're trying to purchase.

    So to clear it up. To purchase on specific regions. You need to have a credit card available for that specific region. This is due to licensing of games that are bought inside and outside the user's region and also due to taxes applied. Its against the terms
    of agreement to manipulate and take advantage of other regions prices for there items.

    What I could recommend here is to purchase digital gift cards to redeem under your account. Then just set up a UK/US billing address. Once you load up your gift cards. Then your account will have enough credits to buy games.
  8. Kaze Hideoshi Win User

    Can't use or add credit card

    Same with me too, I gave up = (
Thema:

Can't add credit card due to stuck in US region

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