Can't add alias.

Hi Lisannah, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

It means that the Microsoft account that you're trying to add as a new alias is already linked to an Xbox profile. You need to use a different Microsoft account that does not have an Xbox profile linked.

Hi Adrian, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This means that the Microsoft account that you're trying to add as a new alias has already an Xbox profile linked to it, we can set another Microsoft account as an alias if there is no Xbox profile yet.

Here's the information from Xbox Support:

"Note Email addresses and phone numbers that are already set up as an alias on another account can’t be used."

Here you go: https://support.xbox.com/en-US/help/account-pro...

I'm sorry, but no, Adrian. You'll need to use different Microsoft account.

Hi thanks for the quick respond. Is there any way for me to link that account that already has xbox linked?

Hello, Megan M. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

I would like to ask, is your daughter’s Minecraft account under your Microsoft account/email address, or she has an account for her?

In addition to that, in order to change the email address associated with a Microsoft account, you need to follow these steps:

Go to Add an alias (https://go.microsoft.com/fwlink/p/?linkid=864833). Sign in to your Microsoft account, if prompted.

Under Add an alias, do one of the following:

Create a new Outlook.com email address and add it as an alias.

Add an existing email address as an alias.

Select Add alias.

Notes:

You can't add an email address that's associated with a work or school account as an alias.

An alias or email address can only contain letters, numbers, dot (.), underscore (_) or dash/hyphen (-). Spaces and other special characters aren't allowed.

Existing Hotmail, Live, Outlook.com, and MSN addresses can't be added as aliases, and you can't add an alias that is already associated with another Microsoft account.

It isn't possible to create a new alias using @hotmail, @live.com, or @msn.com. If a Hotmail address is important to you, you need to sign out and create a new account.

Reference link:

https://support.microsoft.com/offic...look-com-459b1989-356d-40fa-a689-8f285b13f1f2

Regards,

Arturo.