Can't add account in Xbox.

Hello Thomas C, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you are experiencing persistent issues with your Xbox even after performing a hard reset and factory reset. Below I will leave you a series of steps to follow to try to solve the problem.

Make sure your Xbox is connected to the Internet stably. Connection issues may prevent your console from properly connecting to Xbox servers.

If you are using a wired connection, make sure that the network cable is in good condition and is connected correctly to both the Xbox and the router.

If you are using Wi-Fi, check your wireless network settings. Make sure you are connected to the correct Wi-Fi network and that the signal is strong and stable.

Try adding a different Microsoft account. This will help determine if the issue is specifically related to a particular account or if it is a general issue with the console.
Xbox Server Problems:

Sometimes, problems on the Xbox servers can cause difficulties logging in, however below I will leave you a link so you can check the Xbox Live status page
https://support.xbox.com/xbox-live-status

If you have accessories connected to the Xbox, make sure their drivers are up to date. Connect accessories after the console has been set up successfully

If the problem persists despite all attempts at a solution, it is possible that there is an internal hardware problem in the console, and in that case you would have to request a repair by taking your console to an authorized store, or by accessing the link that I will leave you below. continuation.

https://account.microsoft.com/devices

Best regards.

You should contact Microsoft Support,

-- https://beta.support.xbox.com/contact-us --

You'd want to visit this link

https://support.xbox.com/en-US/contact-us#2

You'll have to choose to ask a question, and then type "person" to get a representative and request a callback, but it doesn't appear you can do this outside of business hours which are your typical 9-5

What's the best number to contact them on? I can't seem to find one that connects me to a real person.

Good morning. Try xbox.com/support or 18004699269.