Cant Add a Child Account to a Family

Hi!

Maybe this helps

https://support.xbox.com/help/family-online-safety/child-accounts/cant-add-adult-to-family

Hello Michaela_981,

Can you repeat the process and follow to the instructions below?

Create a child account and add family members on Xbox

Create a child account and add family members on Xbox | Xbox Support

Troubleshoot giving parental consent when creating a child account

Troubleshoot giving parental consent when creating a child account | Xbox Support

I will consult this with our internal team as well.

Hello PhilipBasgal,

Thank you for posting on the Xbox forums. We understand that you are interested in changing a child account to an adult account. Once an account has been established as a child account, it cannot be changed to an adult account until the child turns
18. The best way to manage the child account is to
add it to a family. This requires an adult account to add the child account to the family. Once the child account has been added to the adult account's family, the child account will be able to access online features. Be sure to let us know the results!

Hi Sole_Z,

Thanks for your post! To have an adult account treated like a child account, simply add the adult account to a Microsoft Family as a child. The Microsoft family will then treat said account as a child. For more information on adding members to families check
out: Add members to your Microsoft Family.

I hope this information helps, thanks again!

Hi KensWNBOX! My name is Ricardo an independent advisor ready to help you with this situation!

If those 2 accounts can't logg in the privacy settings site means they are child accounts, this means that during creation the age of the accounts was set as a child, this can't be changed after creation, as for Xbox will remain as a child account until enough time pass to become an adult

The message doesn't say you are in a family, it appears because child accounts cant view their privacy settings an adult is required to add him to a Microsoft family here

https://account.microsoft.com/family/

After the adult account creates the family and adds the minor's account to his family In order for you to be able to play multiplayer, you must change the privacy settings of your account. It can be done here

https://account.xbox.com/settings