Can't add a card to my account

slayingmilk434 · Jun 4, 2020

Everytime I enter it in, it says check your info it doesnt match the info on the card. After a few tries it says it can't authorize and I need to call my bank. I've called and the bank told me there wasn't anything on their end that was blocking me and
to contact the merchant. I've tried calling support and following the website links and every single source has given me instructions on how to change payment method but not addressing my issue.

:)

XBF Leo G

Hello slayingmilk434,

Thank you for posting on the Xbox forums. We understand that you are unable to add a payment instrument to your Microsoft account Microsoft has a support article that provides

troubleshooting for payment option issues. This error is generally associated with the billing information for the payment instrument. Be sure to let us know the results
slayingmilk434!

TheShredder7

Hi, have you tried to add through the website? Also really make sure that your info, especially your card name is written as registered from the bank, sometimes it appears differently at the card.

https://account.microsoft.com/?ref=MeControl

DivineCS7

How long did you have to wait? I've been 3 weeks and nothing.

Kevin Potts

I called my bank, there is no problem with my card. I was able to use it on Steam with no problem and I used it at several stores with no problem. It’s Microsoft that is saying that it has exceeded the number of accounts that it is associated with out of the blue, and I only have one Microsoft account. The card is fine, it’s something that Microsoft has done and I don’t know why.

Jesse E'

To be fair only your bank will be able to provide better information about what's going on. When a payment method is rejected out of the blue, it's usually a problem from the bank's end.

Season's greetings.

Can't add a card to my account