Can't access xbox profile- automatically redirects to support page

The same thing is happening to me even though I changed my birthday, and I'm not part of a family.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today CatAttacks

Are you not able to see a "remove from family group" button after you click on the little three vertical dots next to "You" on family tab?

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If not try this:

Create a new account that can be considered as an adult account (try using another web browser or incognito mode).

Once done, add your main account as organizer via the link below. (you can see in the new account an "add member" button
https://account.microsoft.com/family/

Please double check that you select your main account as organizer too, not member.

Once successfully added, sign out from your account everywhere and restart your PC
Then log in your account again and try downloading the game.

Just to double check, please check if birthdate is more than 18 and change it if necessary
https://account.microsoft.com/profile

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

When that happens, it means you're on a child account. Microsoft considers all accounts below 21 years as child accounts and the privacy settings page in inaccessible for them by default.

To change your privacy settings you'll need a parent/adult account. They'll need to add you to their family group as "Member", then go into that page and enable those settings for you.

The details are outlined here under the "Manage settings on Xbox.com" tab and "Manage a member's online safety and privacy settings" sub-tab.

https://support.xbox.com/en-US/help/family-onli...

Hi, Did you try to reset your password?

Thanks for your help Phil, but my main issue at the moment isn't that i can't access multiplayer in Minecraft, it's that I can't log into my box account on Xbox. If I was able to then I'd change the multiplayer setting. When i click on sign in on Xbox.com, i get immediately redirected to the support page instead pf the log in page but the support page doesn't load in, it just get stuck on the loading screen.