Can’t access Xbox live subscription

Why are Microsoft unable to send recovery details to the email address associated with the account?

Also if it can’t be recovered how do I cancel the Xbox Live subscription because I can’t cancel it via the Xbox or accessing the account

You can’t access Games with Gold with this type of Xbox Live Gold trial subscription.

For more info:

http://support.xbox.com/en-US/billing/xbox-subscriptions/trial-gold-subscription

http://support.xbox.com/billing/xbox-subscriptions/trial-gold-subscription

The following limitations and restrictions apply to Xbox Live trial subscriptions from games or console bundles:

• If you have an existing paid Xbox Live Gold subscription, you can’t redeem Xbox Live Gold trial subscriptions from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription
  expires.
• Prepaid codes for Xbox Live Gold trial subscriptions are only available in select games and bundles.
• You can’t access Games with Gold for the Xbox 360 with this type of Xbox Live Gold trial subscription.
• You can’t stack prepaid codes for Xbox Live Gold trial subscriptions from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase a new paid Xbox Live Gold subscription
  and start the subscription at any time during the trial period.
• If you don’t currently have a paid Xbox Live Gold subscription, there is no limit to the number of times you can use this type of Xbox Live Gold trial subscription.

Hi, I'd first recommend to visit http://account.microsoft.com/services and log in with the account that has the subscription to make sure it shows up there. If the subscription shows, I'd try removing the
account with gold from the console, then performing a power cycle on the console, then re-adding the account with gold. Note that you'll need to know the email and password associated with the account you're removing/adding, so only try this if you know that
information.

For instructions on removing/adding a profile: https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

For instructions on how to do a power cycle of your console: https://support.xbox.com/xbox-one/console/power-cycle-console

If none of that is helpful, I'd recommend contacting Official Xbox Support at the following link: https://support.xbox.com/contact-us

Hope that helps!

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

Hope this helps. Good Luck.